Job Description

Operations & Customer Co-ordinator

RIG Roseland, Cornwall

Full-time | Permanent

About RIG Roseland

RIG Roseland is part of the Recycle it Global (RIG) group, delivering efficient, responsible waste and resource management services across Cornwall. With a strong focus on customer service, operational excellence, and sustainability, we support individual customers, agencies, and commercial partners through reliable waste collection and recycling solutions.

As our operations continue to grow, we are looking for a highly organised

Operations & Customer Co-ordinator

to play a central role in managing customer accounts and ensuring the smooth day-to-day running of our collections and office operations.

The Role

This is a varied and hands-on role, ideal for someone who enjoys juggling multiple priorities, working closely with drivers and customers, and keeping operations running smoothly behind the scenes.

You will be responsible for managing customer accounts, coordinating bookings and collections, supporting drivers on the road, and overseeing invoicing and system administration.

Key Responsibilities

Customer & Account Management

Manage customer accounts, including onboarding new customers, subscriptions, agencies, and individual clients Maintain and update customer information within Waste Logics, including notes to support drivers Manage the RIG Holiday Waste account, raising tickets, reporting issues, and implementing account or price changes

Bookings & Scheduling

Manage bookings from individual customers and agencies Arrange and schedule weekly collection requests Manually schedule weekly bin runs using maps and scheduling tools Monitor and adjust schedules as required to ensure efficient collections

Driver Support

Provide real-time support to drivers while out on runs, including: Assisting with locating properties Resolving technical issues with phones or job details

Invoicing & Reporting

Sign off job reports and prepare invoices weekly and at month-end Raise credits where required Send job reports and include additional notes for drivers Handle invoice queries by providing relevant reports and managing follow-up actions

Communications & Admin

Monitor the customer mailer and send reminders or service date changes Work with the marketing team to create customer campaigns and messaging Order office supplies and manage stock levels Manage customer supplies including green bags and bin stickers, arranging deliveries as required

About You

Highly organised with strong attention to detail Confident managing multiple systems, schedules, and priorities Excellent communication skills with a customer-first mindset Comfortable working in a fast-paced operational environment Proactive problem-solver who can support drivers and customers effectively Previous experience in operations, logistics, customer coordination, or waste management is advantageous (but not essential)

What We Offer

A key role within a growing and purpose-driven business A supportive and collaborative team environment Opportunity to develop your skills within operations and customer management Competitive salary (dependent on experience)
Job Type: Full-time

Benefits:

Company pension Free parking On-site parking
Work Location: In person