Job Description

About the CDS Technology team
CDS Tech is the newly formed technology services arm of Bailie Group, a family-owned group of human-centred communications and technology services businesses. With a strong heritage in delivering critical transformation projects, CDS Tech is poised to become the 'go to' professional services partner for Cloud, Security, Data and Digital transformation services - both in the UK and beyond. Underpinned by a People First and Client Obsessed mindset, our ambition is to drive meaningful impact for our clients, their audiences, their users, and society as a whole. Societal impact isn't just an outcome - it's our north star, guiding everything we do and ensuring we make a lasting, positive difference.
About the role
As we prepare for our next phase of growth, we're looking for an Operations Apprentice to support our operational function. This role is responsible for ensuring that tasks spanning HR, recruitment and business administration are executed efficiently, profitably, and in line with our high standards.
This is a core and significant role which will service the entire business therefore it is important to work successfully alongside heads of departments ensuring consistency, efficiency, and operational experience whilst meeting demanding deadlines, and exceeding expectations.
The role will suit someone who thrives in busy environments and is organised and meticulous with their priorities. A multitasker with a keen eye for detail and is self-motivated, with the ability to prioritise and work under own initiative. Someone who can work with upmost discretion, strive for personal development, and is a good communicator at all levels.
Responsibilities

• Act as the responsible owner for all assigned tasks.
• Ensure on-time, on-budget, and high-quality delivery across all tasks.
• Broaden knowledge to become a subject matter expert (SME) on all areas of the Operational administrative tasks covered by the team.
• Establish governance and ensure processes are fit for purpose.
• Drive cross-functional collaboration, ensuring seamless coordination between technical, commercial, and delivery teams.

Recruitment administration

• Managing the candidate experience end to end, you will be the driving force behind the permanent and contract job filling process, working with our appointed external recruitment partners.
• You will be responsible for creating, uploading job adverts, and scheduling interviews, whilst developing and managing candidate relationships to ensure they receive best-in-class experience and introduction to CDS.
• After receiving training, you will use internal systems to track applicant progress, issue contracts, and complete on-boarding of successful staff and contractors.

Human Resources administration

• Working alongside our external HR consultant, you will provide a key role in providing support for 75+ staff and contractors when they need it.
• You will be responsible for excellent administrative aid to the various functions of our business across all elements of the employee lifecycle from recruitment to retirement.
• Proactive day-to-day management of the HR system and triage of HR tickets, you will go out of your way to help and make sure you answer the question.
• Action new, and manage existing staff and contractor clearances to ensure successful and compliant client project delivery.

Skills and experience

• Excellent communication and interpersonal skills.
• Proactive nature, meticulous attention to detail & organisation skills.
• Good IT skills.
• You are open, honest, and trustworthy in your actions and show integrity by doing the right thing.
• Always maintain appropriate confidentiality.
• You have the courage to challenge when appropriate.
• Will always do what it takes to get the job done.
• You display energy and enthusiasm, dealing positively with setbacks when they occur.

Why join us
There are many compelling reasons to join our newly formed technology services business, and we'll bring these to life when we meet you during the process. For now though, we believe the following aspects offer an exciting opportunity for the right candidate...
Shaping the future of CDS Tech - your work will directly impact our brand, market positioning, revenue growth, and success.
Autonomy and ownership - a unique opportunity to own the Operational administrative tasks assigned and drive real impact for clients and programs of work that genuinely make a positive difference to society.
High-impact partnerships - work with some world-leading, most recognisable technology brands as our partners and position CDS Tech for success.
Competitive package - attractive salary and benefits, meaningful work and genuine opportunities for growth and professional development.
Vetting
Due to the nature of this role and the business, you will need to either currently hold UK Government clearance to a minimum of SC level or be able to undergo and maintain this level of clearance.
Hybrid & Homeworking
To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.
In return we offer

• Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity
• A business focused on professional development and personal growth opportunities
• Company pension and life assurance scheme
• Medicash health plan - online GP access, support services & discounted gym membership
• Complimentary fruit, coffee, tea, and social drinks at the office
• Cycle to work scheme
• Season pass loan for rail or bus travel

About CDS
CDS is an agency that enables strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens.
Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges.
Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example:

• Digitally transforming the ability to report crime online for UK police forces.
• Building a new digital platform for the regulator Social Work England.
• Providing behavioural analysis and insight to drive EE's evolving digital and customer service offering and delivering marketing and operational print management services to the Ministry of Defence

Our clients include National Rail Enquiries, the Cabinet Office, Bank of England, Open University and Insight Investments. We also work with global brands, including Coca Cola, McDonald's and Microsoft.
Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference.
Our Inclusive Culture
CDS positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.
Recruitment Agency Disclaimer:
Bailie Group (including all operational companies under our parent company - CDS, CDS Defence & Security, Newspress & Loop) operates with Preferred Suppliers list for recruitment agencies which are reviewed periodically. When we choose to work with a preferred supplier, this supplier will be invited to support us in sourcing candidates for specific roles (submitted via a secure online portal).
Bailie Group (including all operational companies under our parent company - CDS, CDS Defence & Security, Newspress & Loop) only pay agency fees where an authorised member of the HR/Recruitment team has provided prior instructions to the recruitment agency to work on our behalf with reference to a particular role. We do not accept unsolicited speculative CVs from recruitment agencies. Receipt of unsolicited CVs via email or any other online platforms does not imply an introduction to Bailie Group (including all operational companies under our parent company - CDS, CDS Defence & Security, Newspress & Loop); therefore, no ownership of such candidates will be given. In the event that recruitment agencies submit unsolicited speculative CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers. Should you wish to be considered as a preferred supplier in the future or feel you have a niche skill set you can help with, then please send some company information to
Naturally, we receive a high level of interest from recruitment agencies, and as such, we will only contact you should we wish to discuss this further, please reframe from sending multiple emails. Submission of any unsolicited speculative CVs to Bailie Group (including all operational companies under our parent company - CDS, CDS Defence & Security, Newspress & Loop) will be deemed evidence of full and unlimited acceptance of this statement.

Bailie Group