Job Description

Job Title:

Operations Assistant

Reports to:

Finance and Operations Lead

FT/PT:

Full time (37.5 hours per week at 12.60 an hour). 1-year fixed term contract

Location:

Units 4-5, Forest Court, Gamble Street, Nottingham, NG7 4EX

Job purpose:

The Operations Assistant plays a key role in supporting the smooth and efficient day-to-day running of Himmah's food bank and social supermarket operations. Working closely with staff, volunteers, and clients, the postholder ensures that stock management, customer service, and health and safety standards are maintained to a high standard. The Operations Assistant will be responsible for coordinating volunteers, overseeing the management of stock and deliveries, maintaining clean and welcoming spaces, and providing accurate data to support operational reporting. This role is vital to ensuring that our services continue to meet the needs of our community with dignity, professionalism, and care.

Responsibilities and main duties:

1. Operations & Logistics

Organise and maintain storage areas (warehouse, shop, fridges, and freezers) in a clear, efficient, and safe manner. Accept, log, and manage incoming deliveries, ensuring correct storage and handling. Monitor fresh produce to ensure timely distribution or freezing before expiry. Restock shop and food bank areas regularly to maintain supply levels.

2. Volunteer & People Management

Coordinate and lead volunteers in completing daily operational tasks across both food bank and shop environments. Provide guidance, support, and direction to volunteers to ensure tasks are completed efficiently and safely. Contribute to fostering a welcoming and productive environment for all volunteers.

3. Customer Service & Client Interaction

Oversee the serving of Foodprint customers and food bank clients, ensuring a respectful and efficient service. Respond to phone and in-person queries promptly, escalating issues to management where appropriate. Support clients and customers compassionately and maintain discretion and professionalism at all times.

4. Data Management & Reporting

Record and report data on food parcel distribution, inventory levels, and shop sales. Complete regular stock takes and enter data into tracking systems accurately, including inputting the monetary values of said stock. Assist in preparing internal reports and updates for management. Collect and document case studies from clients/customers where needed.

5. Health, Safety & Hygiene

Conduct daily and weekly safety checks, including temperature logging and hygiene assessments. Cleaning and ensuring high cleanliness standards in all areas, including customer-facing spaces, the staff office, toilets, kitchens, and storage zones. Ensure compliance with food safety and health regulations in all operational practices.

6. Other

Participant in staff meetings where required. Attend training and professional development sessions. Any other ad-hoc tasks as require by your line-manager.
Job Type: Full-time

Pay: 12.60 per hour

Expected hours: 37.5 per week

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person