Job Description

DEWS Coaches was established in 1953 by the company's founder, Ron W. Dew. Over the years Dews Coaches has become the 'first choice' for many national companies. Whatever the event and wherever the destination, Dews Coaches can provide a comprehensive and bespoke travel solution. All our staff are experienced professionals. Our drivers are competent and fundamental to delivering the high-quality service provision our customers expect.

Whether you are at the beginning of your career or looking for a great development opportunity pathway, Dews Coaches offers an excellent opportunity for you. The scope and variety of this role, within a busy transport office makes it a challenging and enjoyable one, where initiative and hard work will be encouraged and rewarded.

1.

JOB TITLE

: Operations Assistant

2.

MAIN OBJECTIVES

: The key function of this role is to support the smooth running of the Operations department. This is a busy and varied role which incorporates all areas of operations.

3.

REPORTING TO

: Operations Management Team

4.

DIRECT REPORTS

: None

5.

WORKING HOURS:

Monday-Friday 09:00-19:00 (hour lunch break)

Out of hours callout / 1 in 3 weekend cover as per rota. Paid additionally at overtime rate.

6.

KEY RESPONSIBILITIES:

Duties will include, but are not limited to:

Work with the Operations Manager to ensure that operations are carried out in accordance with UK and EU laws and regulations governing vehicle safety, environmental controls on fuel emissions and traffic congestion, driver hours and customers' requirements. Work with General Manager to achieve 'Earned Recognition' status and maintaining this process, alongside Management Team. Assist all office staff as required. Complete general office duties including answering telephones, dealing with customer enquiries, and providing administrative support where required. Work with the Operations Team collaboratively to carry out inductions for new staff, conducting return to work interviews and sharing information with HR. Work with the Operations Manager to ensure that the coach scheduling and administration, boarding lists, tour packs are correctly liaised with drivers and sales department. Update and maintain driver CPC records/database. Update and maintain driver DBS records/database. Work with Operations Manager to ensure gate checks & drug/alcohol testing are completed and compliant. Become familiar with all vehicle specifications, facilities and seating capacities.
Share holiday cover with Team members.

7.

KEY PERFORMANCE INDICATORS

Success will be measured by regular reviews.

8. PERSON SPECIFICATION for Operations & Social Media Support

Essential Qualifications and Requirements

PCV Qualification and an industry background of Coach/Bus/HGV is essential.*
Strong organisational skills and ability to prioritise workloads of self and others. Computer literate with operational knowledge of Word, Excel and ability to quickly become competent with the Company booking System. Good verbal and written communication skills to at least Level 2 standard. Team Player. Able to lead on behaviours in line with Company core values - friendly customer service, dependability, reliability, flexibility. Ability to identify potential problems and provide sensible solutions. A "Can Do" approach. Ability to demonstrate behaviours aligned to the Company Core Values - Friendly Customer Service, reliability, dependability, flexibility.

Desirable Characteristics and Requirements

Knowledge of the Coach Marque / Guild Standards. European operational or driving experience. Numerate.
Job Type: Full-time

Pay: From 36,000.00 per year

Benefits:

Company events Employee discount Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday Overtime Weekend availability
Language:

English (required)
Work Location: In person

Application deadline: 25/05/2025
Reference ID: OPsA1