Job Description

Job Introduction

Pinnacle Group are looking to recruit an Operations Assistant to support the Operational Manager in administering all sub-letting activity and help create an effective and efficient service.


Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you'll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.


This is a hybrid working pattern with 3 days in the office. The working hours are Monday - Friday 9am - 5.30pm.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.


We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.


Key responsibilities:

Manage phone calls and correspondence Create and update records and databases with data and attachments provided Track the stock and requests Support to the Operational Manager in all sub-letting processes including temporary downgrades

Key requirements:

Efficient in Microsoft Office Sound analytical skills with a keen eye for detail Exceptional record keeping skills Good communication skills

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.


We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.


We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance * Electric Vehicle Scheme