Job Description

: Operations Assistant

Job Title: Operations Assistant

Location: ME3 9ND

Reports To: Company Director

Employment Type: Full-Time

About Us:

We are a dynamic and fast-paced business operating in the mechanical engineering,

welding, haulage, and heavy plant sales sectors, with a strong focus on delivering top-quality after-sales support. Our clients span the construction, recycling, and plant hire industries across the UK. We're seeking a highly organised, proactive, and detail-oriented Operations Assistant to support the smooth running of day-to-day operations across multiple departments.

Key Responsibilities:

Operational Support:

Assist in the planning and coordination of daily workshop, haulage, and service operations. Track and manage work orders, job cards, and service schedules. Support stock control and inventory management for parts, consumables, and workshop tools. Liaise with engineers, welders, drivers, and sales teams to ensure tasks are completed efficiently and on time.
Customer & After-Sales Service:

Coordinate after-sales support requests, booking service engineers or fitters as needed. Maintain customer service records and follow up to ensure client satisfaction. Help manage warranty claims and parts returns.
Administrative Duties:

Prepare purchase orders, invoices, delivery notes, and relevant paperwork for operations and logistics. Maintain accurate records of plant sales, service history, and transport logistics. Support compliance documentation including health & safety, LOLER certificates, and vehicle maintenance logs.
Logistics & Haulage:

Schedule and track collections/deliveries with haulage drivers and subcontractors. Liaise with customers regarding delivery times, access requirements, and on-site needs.
Cross-Departmental Coordination:

Work closely with sales, service, and workshop teams to streamline internal communication. Provide real-time updates on plant availability, job progress, and scheduling.
Skills & Experience:

Previous experience in a similar operations, logistics, or engineering admin role. Understanding of mechanical engineering, welding, or plant machinery (desirable). Strong IT skills: MS Office, spreadsheets, CRM systems, and job tracking software. Excellent organisational and multitasking ability. Confident communicator with internal teams and customers. Proactive, hands-on attitude with a strong attention to detail.
What We Offer:

Competitive salary based on experience. Opportunity to grow within a multi-discipline business. Supportive and fast-paced working environment. Training and development opportunities.
Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Work Location: In person