Job Description

Job Purpose

The Charity Projects Administrator is responsible for providing all elements of support to the Charity Operations Lead, in the administration & scheduling of clinics, enabling the organisation to achieve its mission through community and volunteer engagement.

Job Background

We are a dental charity providing dental care to vulnerable people around the UK. We deliver this care using mobile dental clinics and due to significant growth we need an administrator to assist our Charity Operations Lead, in the logistical deployment of our vehicles to deliver clinics across the UK.

The role will be required to manage all aspects of administration of clinics by Dentaid The Dental Charity. As well as building strong working relationships with the Fundraising Team & other internal teams, to ensure the successful delivery of all clinics and sessions on the dates agreed.

Reporting to the Head of Operations, you will need to have the ability to manage resources efficiently, multitask, meet deadlines, be proactive, intuitive and communicate with all stakeholders providing excellent support to all partners, staff and volunteers.

Highly organised, operationally, and financially aware, you'll be expected to build effective working relationships within the organisation and with external partners, contractors and funders to meet the demands of ongoing and future needs.

Duties

Providing a confident reception service for telephone calls and visitors

Responding to email enquiries and managing the reception inbox, and other inboxes as required, providing cover during periods of absence

Providing all elements of administrative support to Dentaid's Charity Operations Lead to ensure the successful delivery of all clinics & sessions, including liaising with project partners

Maintain accurate, up to date, records using appropriate management systems (eg: CRM - Salesforce, Volunteero, Excel)

Raising invoices Booking hotels, ferrys, and assisting with travel arrangements, including car hire Maintain Google maps with any changes & additions Sending acknowledgment and thank you correspondence Filing, record keeping, postage and general office duties Providing support for the financial director in accounts, expenses and financial reporting, as required
Supporting marketing activities

Looking at ways to improve workflow in line with Dentaid's Salesforce upgrade Representing Dentaid and talking to callers, visitors and others about the charity, its projects and impact Support the ICB Project with clinic paperwork and scheduling.
Abide by Dentaid's policies and procedures and regulatory requirements at all times and in particular:

o Health and Safety

o Adult and Child Safeguarding

o Confidentiality and Data Protection Act

Ensure all relevant policies and procedures are regularly reviewed and well embedded.

Play an active part in the development and implementation of organisational wide policies and procedures

Promote and embed a proactive approach to equality and diversity - by example and approach

Maintain personal development including participation in supervision and training.

Undertake any other duties as may be required from time to time commensurate with your status and capabilities

Maintain at all times the ethos of Dentaid.

Person Specification

Proven administrative & organisational skills

Strong interpersonal and communication skills

Call handling confidence

Proficient in Excel

Experience in the non-profit, charity or community sector

Previous work within the dental industry would be helpful but not essential

Proficiency in using volunteer management, or CRM software, such as Salesforce

Excellent interpersonal skills

Collaborative

Emotional Intelligence

Problem-solving & conflict resolution

Positive, can-do attitude, and Proactive

Able to work under own initiative, as well as part of a team

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Job Types: Full-time, Permanent

Pay: 26,000.00-30,000.00 per year

Benefits:

Free parking
Language:

English (required)
Work Location: In person