Job Description

Connect to your Industry

How groups connect, understand each other, and develop an effective working dynamic to become a high performing team, doesn\'t happen by accident. Business Chemistry is our Executive, Boards and Leadership-team system that supercharges self-awareness, situational radars and how to effectively navigate the human factor in business relationships.

Teams change, people change, the business context changes. The Business Chemistry journey is not a single event, but one of multiple touchpoints to support teams, departments and ultimately as much of the organisation as we can.

When something works, colleagues get excited, word spreads, and there is a demand for more. Our purpose is to help teams and organisations find their voice, harness their diversities and channel each person\'s superpower.

This role will support me, the Chief Chemist to run and grow the practice as a blend of operations manager, business development lead and steward of the facilitator network and North South Europe countries. If you take satisfaction in talking with teams (you\'ll see this called workshops elsewhere) to understand their challenges and help them co-create their own solutions to working more closely, this is an opportunity for you to become a master conversation coordinator.

Business Chemistry is embedded in many of our other client relationship assets/practices and will require the BC Manager to work closely with the wider Executive Board Relationships team, Account Teams, and Business Area Leads.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients\' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It\'s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

Management: the first responsibility of the role is effectively managing the operational mechanics of the practice, starting from workshop lead generation, qualification, and oversight through to workshop delivery. You will have primary responsibility for financial management, performance reporting and the commercial management system \'Jupiter\'. You will be supported by an offshore team member, who you will coordinate on a day-to-day basis.

Business Development: this is where your relationship building skills and commercial mindset will combine, to work with account teams to keep them up to date on offering options, identify client opportunities and design scaled, multi-workshop deliveries. You will work in tandem with me to deliver the Business Development strategy and keep it live and current to adapt to changing market and internal demands.

Brand and Marketing: how we story tell and demonstrate impact with clients is critical to our continued success and this is where you can let your creativity and innovation loose. We are evolving the structures to collect and use of global and organic insights, capture the client voice, and the use of data in design. You will help to orchestrate the governance, process, and protocols around these, aligned to the strategy.

Facilitator Network: Our facilitators are the fuel and power of the practice. A dedicated team of select Deloitte employees are trained and accredited for Client the Community of Practice with me. Our goal is to create an engaged community that shares stories delivery. You will manage the roadmap for ongoing training of new facilitators and oversee the existing pool by driving engagement through, teaches and mentors, and co-creates. You will play a key part is stimulating this.

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This is the work we do

Business Chemistry is @33 seconds onward

In March, senior leadership teams attended the #TeachFirst Leading Together conference in London. With support from our partner #Deloitte schools came together to collaborate, learn, and embrace innovative approaches to leadership #BusinessChemistry - all to help their pupils fulfil their potential. #5MillionFutures

Connect to your skills and professional experience

People: \'Your relationship skills and how you connect with people is key to success in this role.\'

• Self-awareness of working style strengths that you bring to the table and areas where collaboration and team effort will produce better outcomes
• Relationship building superpowers to engage stakeholders and create positive effective working relationships. Ability to consult, manage and leverage key internal programme stakeholders
• Effective communicator and presenter, who can confidently manage senior clients and Deloitte partners, both verbally and in writing
• Capable of developing good working relationships with the wider Executive Board Programmes team and Client & Industries/Growth stakeholders to understand how the business function works together
• A team player, willing to step outside of the immediate remit and roll sleeves up to support more widely when needed

Business Development: \'Building the practice capability to identify opportunities, scale delivery across an Organisation and to sustaining the client relationship\'

• Commercial experience in a client-centric business and revenue model, understanding how clients are prioritised and how business development plans are structured and executed.
• Supporting prioritised account teams in articulating benefits of Business Chemistry for their clients, embedding BizChem into offerings, and managing bids and proposal requests
• Primary coordinator of how we use our Customer Relationship Management (CRM) platform Jupiter and intertwine it\'s use into our work
• Marketing capabilities to develop client stories and deliver/manage brand content through multiple channels (digital, social and web)
• Ownership and improvement of BizDev and commercial collateral, such as sales decks, price lists, rate cards, and publishing of key comms to internal stakeholders
• Support and delivery of Industry, Account Team, Operations, service line meetings and information presentations

Operational Management: \'Bringing your unique skills to managing the offshore support team and driving the daily and weekly rhythm of the practice\'

• Ability to manage the team\'s core processes and procedures to an operational schedule and engage the key stakeholders related to each working stream, including contracting, risk-clearances, revenue, invoice and budget management and internal reporting
• Effectively prioritise multiple competing activities in response to a growing business, identify issues to communicate blockers and solutions speedily, and involve key people on the way
• Manage and coordinate the schedule and delivery of workshops across multiple clients, which includes all readiness management, ranging from internal and external party briefings, facilitator prep sessions, presentation material and tech systems setup, and practice walkthroughs/test-runs
• Primary PoC and accountable party for monthly and quarterly financial management and management information reporting; Ability to manipulate reporting data sets and analyse data for trend analysis
• Ability to package improvement activities into an end-to-end project initiative and manage its delivery and people management experience to coordinate offshore resource team

Connect to your business - Enabling Functions

Executive Board Programmes support our clients at moments that matter in their careers: achieving the next role through our Next Generation programmes, a successful transition to a new role through our Transition Labs, staying informed and connected through the Deloitte Academy and helping solve their biggest challenges with our unique Greenhouse experience. Business Chemistry is a toolkit that future leaders can learn and deploy throughout their career journey.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"The support that Deloitte offers is great, and the work is always interesting and motivating.\xe2\x80\x9d

"The amount of investment in me in terms of training and development has been incredible - it has undoubtedly helped me to progress my career."
Jim, Enabling Functions

Connect to your agile working options

Location: The home office of this role is London

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You\'ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Our commitment to you

Making an impact is more than just what we do: it\'s why we\'re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective, and personality. So, we\'re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\'ll take your wellbeing seriously, too. Because it\'s only when you\'re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we\'ll make sure it never stops growing. Whether it\'s from the complex work you do, or the people you collaborate with, you\'ll learn every day. Through world-class development, you\'ll gain invaluable technical and personal skills. Whatever your level, you\'ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\'ll experience a purpose you can believe in and an impact you can see. You\'ll be free to bring your true self to work every day. And you\'ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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