Job Description

Operations Coordinator

A detail-oriented coordinator with a strong appreciation for structured data and purpose-driven work

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Bristol, UK
Full time
30 - 45k DOE

The opportunity

You would be joining a multidisciplinary team of strategists, designers, and project specialists with a global reputation for enhancing the experience of cities, transit systems, and iconic destinations.

You will work within a highly experienced team that brings exceptional creative, technical, and operational expertise. We foster a dynamic and collaborative environment where curiosity, innovation, and rigour are encouraged.

This is an excellent opportunity for a diligent candidate with an appreciation of file management and workflow processes to contribute to a creative team united by the goal of delivering impactful international projects.

About the role

This is a key role within the head office team based in our Bristol, UK studio to support the management of high-profile design projects.

With a growing client-base, this role will provide essential support to our studios in Bristol, Los Angeles, New York City and San Francisco as well as other remote operations.

This position will be involved in all aspects of project mobilisation, reporting to and working closely with the Project Operations Manager. You will be liaising with Design Directors and Project Leads to develop and maintain billing schedules, quotations, forecasts,
resource plans and scheduling.

The role is full-time, Monday - Friday, with core hours between 10am - 6pm with the ability to take occasional scheduled evening meeting calls due to time zone differences with other City ID studios.

Full training and support will be provided in all aspects of the role.

About you

We are seeking a dedicated and self-motivated person with 3+ years experience in project coordination, accountancy, financial or business administration.

We would like to meet candidates that have experience
of building and maintaining spreadsheets, estimating, billing, invoicing systems, resource planning or operations administration.

In particular, we would be very keen to meet applicants that have a background in project coordination, estimating or administration in the built environment, planning or transport.

Key responsibilities

Day-to-day liaison with the design team and internal stakeholders on project schedules, resourcing, billing and forecasting Provide weekly team updates Develop and maintain billing schedules, forecasts and costbooks Generate invoices, update internal and client billing platforms Produce accurate billing documentation Maintain project compliance and insurance certificates Handle ad-hoc requests from clients for rate schedules Develop fee quotations and resource plans General project and business administration

What we are looking for

Enjoys exploring complex problems Asks thoughtful questions and seeks better solutions Takes ownership of tasks and accountability for outputs Values excellence and has high standards Communicates clearly and honestly Trusted with sensitive data Motivated by impactful work Approachable and supports team mates Contributes to a positive work environment

Essential experience and skills

Apple Mac OS Adobe Acrobat Microsoft Office Outlook, Excel, Word and Teams Dropbox Excellent written and verbal communication skills Ability to identify priorities and work to deadlines

Desirable experience and skills

Adobe Creative Suite, in particular, InDesign Xero accountancy platform Miro or Figma Interest or experience in the creative industries Experience in US or international business operations Background in accountancy, financial administration or as an estimator

What we can offer you

Salary range of 30-45k DoE 22 days annual leave, plus bank holidays Casual smart dress is business as usual Secure indoor cycle parking Option to join the company health scheme after probation period
Please note, for this role we can only consider candidates who are authorised to work in the UK

To apply

Please email a Cover Letter and CV to info@cityid.com with Operations Coordinator as the subject.

We look forward to hearing from you.

City ID is an equal opportunity employer and is committed to ensuring all employees and qualified applicants for employment are provided with equal opportunities without regard to race, colour, national origin, ancestry, sex, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic information or any other characteristic protected by applicable laws.

If you are interested but unsure if you have what we are looking for please contact us.

Job Type: Full-time

Pay: 30,000.00-45,000.00 per year

Work Location: In person