Job Description

Emergency Response Specialist
London
Part Time/Fixed Term

EF London International Language Campus is looking for an enthusiastic, calm and proactive administrator with excellent communication & organisational skills to join our busy Student Services Department and coordinate Emergency lines over the winter holiday.

Careers at EF | Open the world with us

EF Education First's mission is opening the world through education.




A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.




When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about--we welcome you and encourage you to open the world through education.

Your Role
As an Emergency Response Specialist you will be responsible for producing safe & seamless solutions to any emergency that may arise. You will oversee the school emergency lines on weekends liaising with various stakeholders, including students, transportation companies and sale offices to ensure a great start for every student on their journey with us.

Contract type: This is a temporary position starting 22/12/2025 - 06/01/2026
Hours: On call for duration of period.
Do you have...?

The ability to manage and support others during times of crisis - most commonly during an emergency call


Excellent attention to detail


An analytical mind set and excellent problem-solving skills


Capacity of working in a fast-paced and deadline driven environment


Capable of using your own initiative and being decisive


Have the right to live and work in the country of employment


Complete fluency in English


Excellent listening skills


Effective verbal and written communication skills


Remain calm under pressure


Empathy and compassion


A complete CV; upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required


DBS + 2 references checks. These will be required prior to confirmation of appointments



Duties & responsibilities

Responding to emergency calls and taking the necessary actions according to EF's crisis management policy


Tracking missed / cancelled flights, non-arrivals, delays and booking changes


Invoicing for emergency transfers and accommodation


Responding to student feedback or complaints with professionalism and calm


Writing up an emergency report log of all recorded calls and actions Reporting and following up weekend incidents with affected school departments to ensure week by week improvement


Increase sales on return and group transfers


Supporting colleagues in the weekend team by communicating any changes effectively and accurately as they come


Providing the first point of contact with all calls to the emergency phone on a 24/7 basis on weekends


Ensuring the timely and accurate answering and recording of all requests for emergency resources using the log system


Ensuring communication with emergency services such as hospitals, police stations, Home Office and Social Services are accurately recorded


Maintaining and developing relationships with local suppliers in UK & Ireland


Developing and improving the overall customer experience of arrival and transportation services


Liaising with Sales Offices to ensure any booking changes, student's medical information and or conditions are communicated quickly



Why you will love working with EF London

Continuous professional development for all staff


Work in a truly international environment


Regular social events


Ambition is nurtured and fast-tracked career enhancement opportunities are provided


Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition


Employee Assistance Program


Access to EF Hello language learning app


Central location minutes away from Waterloo train station

EF Education First - Our History and Values

Career Progression at EF

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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

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