Job Description

Who are we

At Knight Frank, we work responsibly in partnership to enhance people's lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. After 128 years we are now located in over 50 Territories, 740+ Offices, 27,000+ People, with 1 Global Network.


At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.


A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.


In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together.

About The Role

Knight Frank is looking to hire an Operations Coordinator to join their head office in Baker Street.


We are the world's leading independent international property consultancy, headquartered in the UK, offering agency and professional advice across Commercial, Residential and Rural sectors. Established in 1896, Knight Frank now comprises a global network of over 27,000 people in 740+ Offices across 50 Territories.

Role:

The Residential Lettings Management team are looking for an efficient and dedicated individual to provide an exceptional service to our Landlords, Tenants and to support the Property Management Team.


The Operations Coordinator is responsible for making sure that the team's operations run efficiently while also collaborating effectively at all levels to ensure client satisfaction and retention.

Responsibilities:

General Administration

Prepare reports, manage team diaries, schedule meetings, take minutes, and maintain operational trackers and spreadsheets.

Team Support / Onboarding

Coordinate onboarding and training for new starters, manage desk allocations, organise team social events, update key team documentation and assist with temporary staffing logistics.

Customer Experience

Act as a team ambassador, support customer queries, coordinate feedback surveys, and assist with implementing service improvement initiatives.

Process and Compliance

Ensure compliance with internal procedures, GDPR, and information security protocols. Maintain accurate records and support best practices across systems and file management.

Accounts & Reporting

Create purchase orders and code office invoices, reconcile expenses, and support management reporting using internal tools (e.g. Power BI).

Facilities & IT Coordination

Oversee office equipment, coordinate contractor works, manage stationery and hardware orders, and ensure smooth day-to-day running of the department environment whilst following GDPR regulations and security best practices.

Key Experience and Skills Required

Self-motivated Willing to participate in team activities Collaborative ethos Excellent communication skills whilst ensuring confidentiality at all levels Strong organisational skills to manage multiple tasks and ensure timely completion of responsibilities Ability to work in a fast-paced environment Detail-orientated Ability to ensure compliance with regulations and high standards
Competitive salary


Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.