Job Description

Operations Coordinator - SEN Passenger Transport

Clover Cars

is a growing passenger transport company specialising in

SEN (Special Educational Needs) school transport

, with a fleet of minibuses and licensed cab drivers. We are looking for a proactive and organised

Operations Coordinator

to support the daily delivery of our services and help us maintain high standards of reliability and care.

Main Purpose of the Role

You will assist in the coordination and smooth running of our daily transport operations across multiple service lines. From managing school run logistics to handling last-minute route changes, you'll be central to ensuring our passengers -- particularly vulnerable children -- receive safe, timely, and professional transport.

Key Responsibilities

1. SEN Transport

Manage day-to-day school transport scheduling and logistics. Liaise with councils, passenger assistants (PAs), parents, and drivers in real time. Track crew attendance and monitor performance via our in-house systems.

2. Circuit Bookings

Handle incoming bookings and assign vehicles and drivers accordingly. Maintain clear communication with customers regarding schedules and changes.

3. General Administration

Monitor and respond to inbox messages and operational queries. Provide daily administrative support to the wider operations team.

4. Customer Service & Satisfaction

Respond to customer complaints and concerns professionally. Log and escalate feedback to support service improvement.

5. Compliance & Safety

Support compliance with all transport regulations and licensing standards. Promote a safety-first culture and report incidents promptly.

Essential Requirements

Experience in a transport operations or logistics environment. Excellent written and verbal communication skills. Strong IT literacy (Excel, transport booking or scheduling systems). Ability to multitask, remain calm under pressure, and solve problems quickly. Punctual, reliable, and organised.

Desirable

Knowledge of SEN transport, local authority contracts or PATS training. Previous experience working with cab firms, school routes, or minibus fleets.

What We Offer

A supportive team environment Opportunity to grow into senior roles (Operations, Compliance, or Dispatch) On-the-job training and development A chance to make a real impact in the lives of SEN pupils and their families
Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 40 per week

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday Overtime Weekend availability
Experience:

controller or SEN transport : 1 year (required)
Language:

English (required)
Work Location: In person

Reference ID: Clover Cars Operations Coordinator
Expected start date: 28/07/2025