Job Description

Job Purpose:

An office-based role, this is the chance to make a difference and become a key player in the growing TektaTeam!

Supports our customers, internal team and engineers to complete all repairs, maintenance and small works quickly and efficiently. Working within a busy team you will be an essential part of ensuring customer delight.

You'll need excellent organisation and communication skills, a keen eye for detail and be able to meet tight deadlines.

Key responsibilities:

Make customers happy! Complete quotes for repairs and small works. Follow up with the customers to ensure they have it and whether they would like to proceed. Support customers by meeting tight SLA's on repairs and call outs, including managing the Engineer schedule for your region. Work with engineers, suppliers and customers to uncover root causes of issues and recommend the correct solutions Purchasing parts required for repair works and organising transport. Work with the rest of the team to plan the maintenance schedule, complete certificates and follow up with clients. Complete Risk Assessments and Method Statements (RAMS) for jobs and ensure all other necessary paperwork is in place. Approve job cards and complete invoicing. Attend regular account reviews and update meetings with clients. Work with the Sales team to grow customer revenue. Maintain the customer job and asset register to ensure accuracy. Take part in continuous improvement projects.

Our Requirements:

Live our Core Values Excellent organisational skills and ability to work effectively on own whilst also being a team player Strong English & Maths skills Strong Geography skills - in order to schedule engineers efficiently Skilled in IT systems Be able to work under pressure and manage multiple tasks Excellent interpersonal and written communication skills, with strong attention to detail Ability to grasp technical information, working with engineers, customers, suppliers & colleagues Flexible, open to change

Other Details:

Salary range 28K - 31K P/a dependant on preferred working hours (minimum 37.5hrs/week) & experience This role is an excellent position to learn our products, processes & industry giving scope for progression to other roles such as sales or project management
Job Type: Full-time

Pay: 28,000.00-31,000.00 per year

Benefits:

Additional leave Company events On-site parking
Experience:

Customer service: 2 years (preferred)
Work Location: In person