Job Description

Operations Coordinator (UK)

LEDFlex is a leading designer and manufacturer of premium linear LED lighting solutions for commercial, architectural and high-end residential projects. With over a decade of experience, we are committed to delivering performance-driven, sustainable and innovative lighting systems that set benchmarks in the industry.

Role Purpose:

Support day-to-day UK operations while acting as the primary point of contact for the UK Estimation team, providing timely and accurate warehouse, logistics, and operational information to enable accurate quotations and lead times.

Estimation Team Support

Provide lead times for UK-based stock and dispatch.

Provide packing details, including product dimensions, weight, box/pallet configurations, and photos.

Track stock availability and incoming deliveries for estimation purposes.

Respond to queries regarding tracking information, order status, and after-sales history.

Coordinate with Warehouse Team Leader for physical checks or product information.

Escalate unclear or high-risk queries to UK Operations Manager.

Warehouse & Operations Coordination

Ensure Goods In / Goods Out tasks are completed accurately and on time.

Monitor warehouse workflow, prioritize daily tasks, and report any delays.

Support Warehouse Team Leader with scheduling, documentation, and reporting.

Maintain operational dashboards and KPI tracking.

Logistics & After-Sales Support

Assist with logistics queries and local transport coordination.

Support after-sales team in resolving returns, damages, and replacement shipments.

Provide accurate shipping and delivery information to internal teams.

Data, Documentation & Reporting

Maintain records of estimation queries and responses for traceability.

Prepare daily or weekly operational reports for UK Operations Manager.

Ensure accurate updating of systems with stock, dispatch, and order status information.

Communication & Escalation

Act as the bridge between warehouse operations and estimation team.

Ensure timely communication with Warehouse Team Leader regarding product information requests.

Escalate operational or estimation issues to UK Operations Manager when required.

What we offer

Competitive salary.

Career development and leadership opportunities.

28 days annual leave plus one day per year of service.

Pension scheme.

Opportunity to shape global operations in a growing organisation.

Job Types: Full-time, Permanent

Pay: 27,000.00-32,000.00 per year

Benefits:

On-site parking
Work Location: In person