Job Description

Job Title: Operations Duty Manager

Location: Newton Mearns, G77 6DT

Salary: 28,000 + Paid Overtime (Hourly)

Hours: Full-time, 40 hours per week (including evenings & weekends)

Are you an experienced hospitality professional ready to take the next step in your career? We are a family-run, single-unit hotel in Newton Mearns, and we're looking for a hands-on, proactive Operations Duty Manager to join our dedicated team.

About the Role:

As Operations Duty Manager, you'll take a leading role in the day-to-day operations of the hotel, ensuring a seamless experience for all our guests. This includes active involvement behind the bar and in the restaurant as part of your daily responsibilities. You will also be expected to fill in across departments where needed, stepping up during staff shortages, sudden absences, or high-demand periods to keep service standards consistently high.

You'll be central to delivering and coordinating conferences, banqueting, and large events, such as weddings, bar mitzvahs, and anniversaries, ensuring everything runs smoothly from start to finish.

Key Responsibilities:

Lead daily hotel operations and support front-line staff across departments

Provide high-quality service in the bar, restaurant, and events spaces

Step in and support wherever needed to cover last-minute staff absences or shortages

Manage and help deliver large-scale functions and events

Uphold our reputation for excellent customer service and attention to detail

Work closely with the owners and management team to maintain smooth operations

Requirements:

Minimum 4 years of experience in hospitality, plus at least 2 years in a customer service role

Strong conference and banqueting knowledge

Confident and capable of performing bar and restaurant service duties

Proven ability to manage and support large events and functions

Hands-on, flexible approach to work with a team-focused mindset

Willingness to work evenings and weekends as part of a rotating schedule

What We Offer:

Competitive salary of 28,000 per annum

Overtime paid hourly

You'll only ever work at this location - no secondments or travel to other venues

A supportive, close-knit team environment in a family-owned business.

Free gym membership including fitness classes, pool, saunas and steam room.

Free parking.

Opportunities to grow your experience and contribute to our long-term success

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Location: Newton Mearns (G77 6DT) - Easily accessible with free on-site parking

If you're ready to be a key part of a hardworking and friendly hospitality team, we'd love to hear from you.

Apply now with your CV and a brief cover letter explaining why you're the ideal candidate.

Job Types: Full-time, Permanent

Pay: 28,000.00 per year

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount Free fitness classes Free parking Gym membership On-site gym On-site parking
Schedule:

10 hour shift 8 hour shift Day shift Monday to Friday Night shift Weekend availability
Work Location: In person