Job Description

Igennus Healthcare Nutrition is a family-owned business based in Cambridge, founded by our Chairman Jav Nazemi, and now led by his daughter, Mina, our CEO. The Nazemi family are supported by a close-knit team of talented people who share our values and bring expertise and inspiration, enabling us to remain strongly science led. We only develop products we truly believe in and use ourselves.

Our family-run business now requires a reliable, efficient, and experienced

E-commerce Operations & Fulfillment Executive

to manage and execute the core logistics and supply chain activities that keep our products available to consumers across the globe.

The ideal candidate has hands-on experience with supply chain processes, is comfortable working across systems and carriers, and is proactive in anticipating and solving logistical challenges.

Your application

To be considered, please outline in a covering letter

how you will add value to our business, and why you possess the skills to make you succeed in this role.

Key responsibilities

Inventory Replenishment & Planning

Monitor inventory levels across our 3PL warehouses and Amazon FBA Create and manage stock replenishment plans to avoid overstocking or stockouts, considering the BBEs of our products and balancing it with the demand of other regions & sales channels Liaise with the commercial team & align replenishment plans with the commercial strategy, sales forecasts, and promotional activity, to ensure product availability supports revenue goals without overstocking

Order Processing & Fulfillment

Oversee daily order processing workflows and prioritise orders and shipments according to transit times and business needs Create accurate FBA replenishment plans and process vendor POs in a timely manner Maintain compliance with Amazon's prep, labeling and shipping requirements and make sure that our external fulfilment partners understand and follow these guidelines Monitor FBA inventory health status on Seller, as well as operational performance on Vendor Address shipping errors, lost packages, and customer delivery issues Address any operational chargebacks on Vendor and shipment problems on Seller. Liaise with Seller Investigators for any questions or issues regarding the dispute of shortages Continuously identify improvement opportunities, contributing to operational efficiency

International & Domestic Shipments

Manage international freight shipments (sea and air freight), including preparation of commercial invoices, packing lists, and customs documentation Liaise with 3PLs to coordinate inbound and outbound shipments, making sure that received stock is recorded accurately Liaise with freight forwarders and customs brokers to proactively resolve any import, clearance, or documentation issues that may arise during international shipments Track shipments and ensure on-time delivery to warehouses and fulfillment centers

Who you are

We are looking for a reliable, highly organised, and proactive individual with a strong commercial mindset. You manage to balance supply needs with sales priorities and are skilled at resolving shipping or customs issues through close coordination with freight partners. With a detail-oriented and solution-driven approach, you ensure smooth, efficient, and strategically aligned fulfillment across all channels

Proactive problem solver:

able to anticipate issues and take action before they escalate

Highly organised:

keeps clean records, updates systems accurately, and follows structured workflows

Calm under pressure:

maintains accuracy and composure during high-volume periods or logistics disruptions

Process-oriented:

focused on creating and following scalable, repeatable procedures

Team player:

works closely with cross-functional teams such as customer service, sales, and production planning

Commercial awareness:

understands how delays or inventory issues can impact sales and customer satisfaction

Required skills and competencies

Educated to A levels Minimum of 3 years of experience in a similar office-based role, in e-commerce operations, supply chain, and/or logistics. Experience with Amazon Seller Central (FBA workflow) and/or Vendor is ideal, but not required Strong understanding of order fulfillment, shipping documentation, and international logistics Excellent IT, Excel or Google Sheets skills (pivot tables, VLOOKUPs, inventory tracking) Excellent attention to detail, strong organizational and communication skills Detail-oriented with an ability to manage multiple priorities under tight deadlines.

What we offer

A friendly, supportive and enjoyable office environment where individuals are encouraged to contribute ideas and be entrepreneurial The opportunity to apply your skills and make an impact as we strive for continuous learning and improvement Working alongside other motivated and intelligent people who care about what we do and the products and services we provide Creative and challenging projects and cross-team working

Hours and compensation

Up to 37.5 hours per week, with flexible hours 28,000-34,000 pro rata, depending on experience Discretionary bonus Private Medical Insurance Igennus health supplements annual allowance Company pension scheme Holiday allowance that increases with length of service Work location: In person, with a hybrid working (work-from-home) arrangement of 1 day per week
Job Types: Full-time, Part-time, Permanent

Pay: 28,000.00-34,000.00 per year

Expected hours: No less than 25 per week

Additional pay:

Bonus scheme
Benefits:

Casual dress Employee discount On-site parking Private medical insurance Sick pay
Schedule:

Monday to Friday
Education:

A-Level or equivalent (preferred)
Experience:

working: 3 years (required)
Work authorisation:

United Kingdom (required)
Location:

Cambridge (preferred)
Work Location: In person

Application deadline: 31/08/2025