Job Description

The Operations Manager will lead operational & transport planning and driver teams, ensuring efficient, safe, and legally compliant operations. The role reports directly to the Operations Director and involves collaboration across departments to deliver customer satisfaction and operational excellence.

Key Responsibilities:

Oversee all operational and transport planning functions.


Lead, coach, and develop planning teams.


Drive change initiatives and support project delivery.


Develop and implement transport strategies to optimise vehicle use and reduce costs.


Support commercial and fleet teams with capacity planning.


Assist customer service teams with inquiries and updates.


Maintain strong relationships with customers and service providers.


Coordinate with warehousing for timely deliveries.


Ensure accurate data entry in Traffic Management System (TMS).


Conduct daily driver briefings and monitor POD status.


Plan efficient shipping routes and monitor vehicle movements.


Track vehicle revenue and report maintenance issues.


Ensure compliance with health, safety, legal, and environmental standards.


Collaborate with HR on recruitment, training, and disciplinary matters.


Participate in management meetings and prepare performance reports.

Essential Criteria:

Proven experience in senior logistics, transport, or operations management.


Expertise in transport planning and depot management.


Strong leadership, communication, and organisational skills.


Commercial awareness and customer-focused mindset.


Problem-solving ability in high-pressure environments.


Geographic knowledge of UK and Ireland.


Proficiency in Microsoft Excel and TMS.


Full UK Driving Licence.

Requirements:

Minimum 3-5 years of experience within the freight or logistics industry.


Strong understanding of global freight forwarding processes and supply chain operations.


Proven track record of achieving sales targets and managing key accounts.


Excellent communication, negotiation, and interpersonal skills.


Ability to work independently and as part of a team in a fast-paced environment.


Proficiency MS Office Suite.


Analytical and problem solving


Experience in international logistics and trade compliance.