Job Description

Are you looking for a career in a forward thinking and exciting company? The Marine Hotel Ballycastle, located on The Causeway Coast is fast becoming a great place to live and work.

As well as loving the location and beach lifestyle, our attitude is fast-moving and forward-thinking. Nothing ever stands still at The Marine Hotel in Ballycastle. That means we are always looking for new people to join our team and a variety of permanent and temporary jobs are regularly available. We're interested in hearing from motivated, enthusiastic and talented people - people who, like us, believe in working hard, but know there's more to life than work.... Especially when you are located by the sea.

We offer competitive rates of pay, a range of benefits and a world class view to Rathlin Island and Scotland.

The beach is on our doorstep, and we want you to make the most of it. Get in touch if this sounds right for you. As we are currently undertaking phase 2 of our refurbishment we want the very best team to look after our guests.

Join the Senior Management team at the Marine Hotel in Ballycastle and help to plan and manage the strategic day to day running (and the long term planning) of a busy seaside hotel.

You will work mostly in the Food & Beverage area ( our restaurant and coffee shop area) but will also need to be aware of operations in House Keeping, Front Office and Maintenace to ensure all areas work together and our guests receive an excellent experience at the hotel reporting to the General Manager.

Main Responsibilities and Duties

Job brief

You are a Professional Operations Manager to be responsible for managing all F&B operations in the hotel and for delivering an excellent guest experience. You will be able to forecast, plan and manage all F&B orders, staff and finance within the budget to achieve financial targets. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

You will achieve this by delegating to your management team, planning and following with regular reviews.

Responsibilities

Manage all day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Identify customer needs and respond proactively to all of their concerns including complaints and reviews. Lead F&B team by MANAGING YOUR TEAM to attract, recruit, train and appraise talented personnel. Hold relevant meetings for hotel departments. Be aware of hotel policies, which affect operations. Work in co-operation with the departments - particularly kitchen, Events and Reception services. Develop and maintain effective working relationships with colleagues both in F&B and in other departments. Design and delivery of menus, drinks menus and promotions. Attend, delegate organisation and implementation of hotel and departmental training session as appropriate. Encourage safe working procedures and carry out required risk assessments. Work safely, conforming to statutory and company health and safety regulations. - Particularly fire precautions, manual handling, disabled persons, and reporting of accidents. Comply with other related regulations (e.g. food hygiene and licensing laws). Report all defective equipment and hazards to the appropriate department. Establish targets, KPI's, schedules, policies and procedures in liaison with GM and Accounts and issue to your managers Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork. Specifically using the training and standards and goals and development plans identified by Ultimate Training NI since 2020 and the Invest NI skills Matrix 2023. Ensure that there are appropriate professional standards of behaviour in the department. Ensure that every member of the F&B department receives the required training and assessment to fulfil all legislative and hotel requirements and to develop the skills and capability required in their job. To ensure all training and assessments are recorded. Monitor through your management team the members of the F&B services departments - in particularly, standards of work, working practices, productivity and standards of customer care. Actively encourage and manage the development of the staff to deliver the business objectives through progress meetings, appraisal and review meetings. Ensure that the members of food and beverage management are kept informed of the departmental / hotel/ company targets and performance. Promote teamwork within the department and with other departments. Be required to work at least two late shifts to 11pm each week to allow for work life balance of other managers. Be able to manage multiple events through the property by using trained personnel. Report to GM and team regarding sales results and productivity. It is key to this position that management tasks are delegated to your Duty Manager, supervisors and Restaurant Manager to allow you to deliver budgeted sales and cost management.

Requirements and skills

Proven food and beverage management experience Working knowledge of various computer software programs (MS Office, Bizimply and Resdiary restaurant management software, POS) Ability to spot and resolve problems efficiently Mastery in delegating multiple tasks Communication and leadership skills- It is a requirement of this position that you actively promote good development culture within your team. You will delegate tasks in order to free your time for management operations- Up to date with food and beverage industry trends and best practices- Must shop around regularly to ensure best value for money and customer retention. Ongoing training in complaint handling, conflict training and team management and development are a key part of this position. Ability to manage personnel and meet financial targets Actively engage in your own personal development to benefit the business and improve your personal skills.

Occasional duties

Assist in other departments during emergencies or as deemed necessary by the General Manager. Carry out other duties / tasks outside normal routines but within the overall scope of the job, in particular, cover periods of illness or holidays for the Events Manager. Carry out Duty Manager shifts.
Ensuring the smooth day to day running of the hotel

Dealing with guests queries

Creating training plans and helping with training new staff

Ensuring high standards of service are maintained.

Helping to run the hotel to meet budgets and sales targets.

Qualifications and Skills

Third level qualification desirable but not essential

Experience as a Senior level of Manager is essential

Experience in carrying our training of staff, managing own budgets is essential

Experience in setting up, running and managing IT services for F&B operations.

Salary

Up to 32000 depending upon experience

The position pays an excellent salary depending on experience. We also offer a bonus scheme, a annual management 'away break' , time loyalty payment and more.

Notes -

Must be available evenings and weekends during busy spring summer periods. This is an excellent job opportunity for someone looking to progress their hotel management experience in a new and growing business. You will be required to be flexible in working hours - the hotel closes completely in January and is only open weekends in many winter months. Therefore you can be asked to work 50 hours per week in summer and 25 to 30 in winter - giving you great flexibility. The hotel opens at Christmas Day and New Years Eve and everyone shares the hours and shifts to be covered.
Please apply with your full CV and covering letter today.

Job Type: Full-time

Pay: 29,000.00-35,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Discounted or free food Free parking On-site parking Referral programme Store discount
Experience:

Assistant Manager: 3 years (required)
Language:

english (required)
Work Location: In person