Job Description

Operations Manager

Metro Rod Oxford

Bicester

Salary 35,000 - 40,000 DOE + benefits

Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.


Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We've been clearing and unblocking drains for more than thirty years and we're proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance and we'll bring the same high standards of service to tackle your drain blockage.


Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

What does it entail?

The role is a supervisory role overseeing the engineering team and the day to day running of the drainage business.


You will be the 'go to' person for any escalations, customer queries and day to day management of the Engineers and depot itself. The role requires someone with proven office management experience who is capable of organising and managing a very busy office.


This is a very reactive and fast-paced environment and requires someone with flexible communication skills to liaise with both Engineers, internal Stakeholders and external customers. Full duties but not exclusive to:


Day-to-day management of the office Provide support to team members Liaising with Engineers Collaborate with cross-functional teams to develop project plans and timelines Monitor project progress and ensure adherence to deadlines Planning and scheduling works to be completed Processing quotations Assist the Director with organising vehicle repairs and maintenance

What are we looking for?

Previous office management experience essential Experience working within a technical/blue-collar (or similar) environment Understanding of basic Health and Safety Willingness to complete SSSTS course, and possibly SMSTS Ability to write detailed reports and documentation Excellent communication and interpersonal skills Confident and positive character, able to motivate a team Able to build lasting working relationships across the board - within the Franchise and wider business Role involves some on-call work (managing the phone some weekdays between 5 and 7pm and some weekends)

What you will receive

28 Days paid holidays Pension Personal development Ongoing Health & Safety and new skills training Benefits scheme including 4% off at Tesco, 8% off at ASOS, 8% off at Just Eat 10% off at Pizza Hut, 10% off at Green King and many more Company Pension 20 days holiday, plus bank holidays Operations Manager
Bicester, Oxfordshire, United Kingdom


OX25 2bx


35,000 to 40,000 per year plus benefits
Permanent - Full-time
Posted today
Closing date: 25/09/2025
Job reference: GR1384316BicOM
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Operations Manager
Bicester, Oxfordshire, United Kingdom
35,000 to 40,000 per year plus benefits