Job Description

Overview:

We are currently seeking an Operations Manager to join our Eastleigh team. The successful candidate will be responsible for the delivery of Safety, delivering exceptional Customer Service and Performance within the designated area of control.

Applicants will have previous line management experience and be dedicated to ensure regular engagement is maintained with staff, nurturing their development and ensuring their competency is in date.

Customer relations are imperative to performing well in this role, the successful candidate will need to demonstrate exceptional stakeholder management skills, providing a robust service to internal and external customers alike.




We are seeking a manager who is motivating, has excellent leadership skills, and who ensures work is planned as efficiently as possible with the resources available.

Due to the nature of operations, a flexible approach to working hours is required from the post holder. This will include a requirement to work evenings, nights and weekends as required. Participation in the regional on call roster is also a requirement of the role.

Closing date 31st July 2025
Responsibilities:

You will be responsible for producing and updating methods of work and risk assessments and undertaking audits and location checks in accordance with our schedules. Ensuring the yard and working environment is maintained in a safe and orderly state and reinforce safety procedures to staff. You must ensure any safety issues are dealt with swiftly and efficiently in accordance with railway regulations. Schedule the delivery of the jobs to customers in accordance with the Long Term Planning and Short Term planning teams to produce an optimal roster for traincrew taking cognisance of budgets and performance, including late notice cancellations or absence. Ensure shifts are fully manned and communicated to staff in a timely fashion, ensuring contingency plans are put in place in case of last minute changes to the roster. Review and maintain systems to monitor any wagon damaged caused by loading /unloading Ensure all equipment within the location(s) is maintained to minimum standards to enable reliable and continuous operation



Qualifications:

Essential Criteria

Line / Supervisory management experience Excellent written and verbal communication skills Experience working in an operational role A full UK driving licence

Desirable Skills

ILM or other supervisory training programme Formal assessor and verifier qualification (A1/L12, V1 Verifier or D132/33) Proven management and leadership skills Incident investigation experience Disciplinary and investigation handling. Class 66 knowledge and relevant route and traction knowledge. Train Operations Liaison Officer (TOLO)

Why join GB Railfreight?

Benefits & Remuneration

You will receive a competetitive salary within the salary range of up to 78,967, depending on relevant experience, and a range of benefits, including a profit shared bonus.

Healthcare package

- Healthcare cover for a range of operations for you and a partner living at the same address as well as cover for a number of health care facilities for you and your dependents including consultations, scans, counselling, optical, dental, and therapy treatments.

Cycle to work scheme

- Salary sacrifice scheme for bicycle purchase twice a year.

Denplan scheme

- Salary sacrifice scheme for you and your partner.

Online Benefits Portal

- Offering hundreds or discounts a nationwide retailers