Job Description

Job Title:

Operations Manager

Reports To:

Vice President of Operations

Location:

Oswestry (Office Based)

Department:

Operations

Job Summary:

The Operations Manager is a critical role supporting the VP of Operations in delivering organisational efficiency, culture transformation, and business execution at SNO. This role ensures daily operations run smoothly, teams are held accountable, and business processes are executed with rigour. The Operations Manager will lead on-site office operations, drive process improvements, and serve as a reliable point of contact for internal coordination and compliance.

Key Responsibilities:Office & People Management

Act as the day-to-day operational leader at SNO's Oswestry office. Ensure staff attendance, punctuality, and conduct are consistently monitored and addressed. Manage the Zoho check-in/check-out system, ensuring adherence and flagging irregularities. Foster a culture of accountability, respect, and high performance among all staff. Coordinate in-office engagement and morale-building activities (e.g. "Pizza Thursdays," team check-ins).

Operational Oversight & Execution

Oversee and streamline daily workflows and office operations. Enforce internal policies, support employee onboarding, discipline, and compliance protocols. Ensure smooth delivery of administrative functions including HR coordination, vendor interactions, and office logistics. Serve as a hands-on operator and first escalation point for any issues impacting productivity or culture.

Process Improvement & Performance Monitoring

Identify inefficiencies and lead continuous improvement initiatives using lean principles. Track operational KPIs, reporting weekly/monthly performance to the VP of Operations. Prepare and manage reports on employee behaviour, performance trends, and compliance. Support data-driven decision making through structured dashboards and analytics.

Cross-Functional Coordination

Act as a liaison between internal teams (technical, HR, finance, delivery) to ensure smooth interdepartmental processes. Partner with leadership to ensure projects, initiatives, and deliverables align with business priorities.

Project & Culture Support

Assist in resource planning and operational logistics for internal and customer-facing projects. Help shape the organisational culture into a world-class working environment aligned with SNO values. Support the implementation of standard operating procedures across the organisation.

Compliance, Risk & Policy Management

Ensure full compliance with health & safety, HR, and legal policies. Own the implementation and enforcement of internal company policies and employee handbooks. Serve as a key contributor in risk mitigation and incident management efforts.

Required Experience & Qualifications:

Proven experience in an operations, business support, or people leadership role. Strong understanding of workplace discipline, HR fundamentals, and compliance practices. Excellent interpersonal and conflict resolution skills. Proficiency in operational tools and platforms (e.g. Zoho, Microsoft Office, HR systems). Ability to work independently and take initiative in a dynamic, fast-paced environment. Experience managing cultural transformation or turnaround scenarios is advantageous. Lean Six Sigma or similar process improvement experience is a plus.

Key Attributes:

Proactive, solutions-oriented, and highly organised. Strong communicator with natural leadership presence. High emotional intelligence and sound judgment. Data-literate with a bias for action.

Additional Information:

Direct Reports:

May oversee administrative or office coordination staff.

Travel:

Primarily Oswestry-based; minimal travel required.

Contract Type:

Full-time, office-based.
Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Benefits:

Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

How have you previously established KPIs for teams or individuals?
Experience:

Human resources: 3 years (required) Business Operations: 3 years (required)
Work Location: In person