Job Description

Company Overview:

At PAWS Therapy & Assistance Dog Training we're on a mission to change lives, one tail wag at a time.

We're immensely proud to be the UK's largest organisation supporting therapy dogs in schools and we currently support over 1,500 dogs (and their humans!) working in the NHS, private practice, education, prisons and the Police, as well as hundreds of families and individuals.

Every programme we deliver is built on professionalism, compassion, and the belief that human-animal partnerships have the power to heal and inspire.

The Role

We're looking for a proactive, highly organised, and resourceful Operations Manager / Executive Assistant to join our growing team.

This unique hybrid position combines the strategic leadership of an Operations Manager with the hands-on executive support of an Executive Assistant. It's perfect for someone who thrives in a fast-moving environment, enjoys streamlining systems, and loves turning ideas into action.

Working remotely, you'll play a key role in managing the day-to-day operations behind our Therapy and Assistance Dog Programmes; initiatives that empower professionals and families to train their beloved pets into life-changing Therapy or Assistance Dogs.

Key Responsibilities:

Executive Support:

Provide high-level administrative and strategic support to the CEO and leadership team. Manage calendars, meetings, and travel logistics with precision. Prepare agendas, capture key decisions, and ensure timely follow-ups. Handle sensitive information with absolute discretion. Serve as the main point of contact for senior stakeholders, partners, and suppliers. Draft compelling and engaging correspondence, presentations, and reports.

Operations Management:

Oversee daily operations and ensure the smooth running of PAWS - this is no mean feat!*
Implement and continuously improve processes, including building automations and leveraging AI. Manage complex logistics of in-person visits, assessments and events Track KPIs and operational performance, reporting regularly to leadership. Manage multiple inboxes, inbound messages and student onboarding Project manage like a ninja! Pioneering special projects, events, and strategic initiatives that drive growth.

About You

We're looking for someone who is both strategic and hands-on, able to balance operational oversight with the agility to execute.

Requirements

5+ years' experience in operations, administration, or executive support. Demonstrated success managing multiple priorities and deadlines. Exceptional written and verbal communication skills. Strong organisational and problem-solving abilities. Comfortable working independently and remotely. Experience in a fast-paced or growing organisation (preferably a small business or charity). High emotional intelligence and a people-first mindset. If you're a whizz with Google sheets this is a distinct advantage!*

Personal Attributes

A self-starter who anticipates needs before they arise. You're strategic, but also enjoy rolling up your sleeves. You thrive in a dynamic, fast-moving environment where no two days are the same. You're both detail-oriented and big-picture focused. You LOVE a challenge Oh and... you have genuine love for dogs and the life-changing work they do!
If you feel like this is your perfect role, where you'll get to be part of an inspiring mission that makes a real impact on lives, whilst working with the most supportive, passionate, and purpose-driven team (of course we're biased!), then please WOW us with your application!

How to Apply

Please send your CV and Covering Letter, making sure to include the words 'peanut butter' somewhere in your letter to confirm you've read this description carefully.

Job Types: Full-time, Permanent

Pay: 28,500.00-36,000.00 per year

Benefits:

Casual dress Company events Company pension Private medical insurance Work from home
Application question(s):

Why should PAWS choose you over every other applicant? Please WOW us with your answer!! Please describe your experience in managing both executive support and operational responsibilities. Our work involves balancing compassion with professionalism and structure. How do you approach maintaining both empathy and efficiency in your work?
Work Location: Remote