Job Description

Job Title:

Operations Manager - Food Retail

Location:

Hybrid working from home and across the bakery and retail outlets in Wantage/Witney and the surrounding areas.

Are you super organised, friendly and great at trouble shooting? We're looking for a dynamic full-time person to manage our retail outlets and bakery. We are a well-known, growing business based in Wantage and Witney with a market presence across Oxfordshire and Wiltshire.

This role is fast-paced and busy and requires someone who can think on their feet and is not afraid to get stuck in and use their initiative! You must be sales focused and be comfortable promoting products to different types of retail and wholesale outlets.

Ideally you would be from a food retail or production environment and familiar with food safety and allergen management.

Your duties will include:

Operations

Regular visits to retail outlets (including markets) to help support staff and address any operational concerns Managing the market assistants and shop assistants to ensure there is proper training in place, e.g. products and food are displayed correctly and inline with Food Safety standards Keeping products and prices up to date on the till systems across the retail outlets Ensuring there is an effective cake production process in place for internal sponge ordering Managing resource planning and rotas, including overseeing recruitment Managing and creating a combined drivers schedule Overseeing the waste management across the retail outlets to minimise waste and reduce costs Assisting and managing the stock ordering across the retail outlets Facilities management such as internet, electricity, alarms, telephone lines
Health & safety/Food safety & allergens/legal:

Ensuring ingredients and allergen management is up to date and that the correct documents and staff training are in place for the retail outlets to make sure they are compliant Ensuring ingredient lists and labels are correct and compliant and have been distributed across all retail outlets and wholesale customers as needed General health & safety including first aid Managing food hygiene including ensuring cleanliness of shops and market stalls, pest control and handling Food Standards Agency visits Monitoring Food Safety & Allergens training to make sure staff members are up to date and have the correct training materials Keep GDPR and data protection in mind in day-to-day responsibilities
Business management:

Creating and maintaining relationships with new and existing wholesalers, including onsite visits Oversee market materials and websites to ensure they are up to date with new products
Customer service:

Managing the enquires inbox Resolving complaints and queries
Absence cover:

Stepping in and supporting the team during staff absences
Cash management:

Creating cash floats for the markets and doing weekly banking Ensuring safe storage of cash takings across all outlets Ensuring robust processes are followed

Skills required:

Excellent organisational skills

Attention to detail and a high level of accuracy

Experience of management within the food retail industry

Good knowledge of Food Safety & Allergen in a production environment

Good IT skills including Word, Excel and Outlook

Excellent communicator with good written skills, e.g. customer service email responses

Confident with trouble shooting

Excellent interpersonal skills

Ability to work under own initiative

Flexibility to take on other tasks within a changing environment

Must be able to drive and have access to your own vehicle

Benefits:

28 days holiday including bank holidays

Hybrid / remote working with some travel within Oxfordshire and surrounding area

Workplace pension scheme

Rate of Pay:

35,000 - 40,000 dependant on experience

Hours

:

This is a full time 37.5 hours per week position across

Tuesday to Saturday

.

To apply, please email us your CV and covering letter explaining why you feel you are suitable, your availability, and salary expectations

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension Employee discount
Work Location: Hybrid remote in Wantage OX12 8AX