Job Description

Job specification Role

Function: Operations Manager Reporting to: Chief Financial Officer Location: Glasgow, UK Salary: Based on experience and capability Contract: Permanent appointment

About Synaptec

We are a highly innovative company based in Glasgow, Scotland. Founded in 2015, our goal is to reduce outages and the operational cost of modern, clean power networks by providing advanced monitoring and control systems based on our patented core technologies. Grid operators and clean power generators use our systems across a range of diverse environments on- and off-shore to instantly know the health and performance of their assets over unprecedented distances. To achieve our goals, we recruit the most talented individuals and develop their abilities to the full.

We are committed to boosting productivity and competitiveness through fairness, equality, and sustainable employment. We aim to take full advantage of diversity of experience and thought and to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation or identification, marital status, or race. We are proud to be an accredited Living Wage Employer and member of the Living Wage Foundation.

We conduct ourselves according to four core values:

Technical excellence: We are committed to recruiting the most outstanding engineers, physicists and seasoned industry specialists, and investing in their continuous development. Openness: We work hard to sustain a culture of openness that underpins honesty, respect, and directness with each other and all stakeholders. Responsiveness: We thrive on challenge and seek to deeply understand customers' problems and drivers and respond with creative, robust solutions. Continuous improvement: We constantly evaluate how we can improve, and we firmly believe that only by continuously adapting and improving can we remain at the frontline of our discipline.

Overview of Role

As Operations Manager you will be part of the management team and will report directly to the Chief Financial Officer.

You will be a safety and quality advocate, understand behavioural based safety models and have a broad understanding of Health and Safety Legislation and quality assurance.

Not averse to getting your hands dirty, you will have responsibility for the delivery of Synaptec's operational performance, ensuring projects are completed on time, at cost, and to a high level of quality, from system design, through production and testing, to delivery and commissioning. You will be joining a growing company and will therefore be expected to identify, implement, develop and maintain systems and processes that enable and drive sustainable growth.

You will work closely with the engineering teams to on-board new products, designs and processes, and to identify, qualify and monitor partner organisations for outsourced manufacturing and delivery at scale.

You must have excellent leadership skills, social skills, and a dependable and structured approach to tasks. You will be an effective communicator and, as the organisation grows, be instrumental in the development of Synaptec's culture to ensure the workplace remains a healthy, positive, and productive place to work. You will be an effective coach and mentor and relish developing your staff and improving their performance, individually and collectively.

As a senior appointment, you will require a good working understanding of finances, supply chain management, and contracts to enable you to drive toward the best commercial outcomes.

This is a full-time post based at the Company's facilities in Glasgow. Occasional site visits or short-term working at client or supplier sites may be required.

The principal objectives of the role are:

Deliver excellence throughout Synaptec's manufacturing and customer support operations Ensure that the workplace is a safe environment for all staff Ensure all operations are conducted in a high-quality, cost-effective manner Manage our manufacturing resource planner (MRP) and ensure it is fully utilised to manage projects, production, stocking, and billings Improve operational management systems, processes, and implement best practices Manage our project delivery process from receipt of order, through production and testing, delivery and commissioning, and subsequent post-sales support Onboard and monitor outsourced contract manufacturing, installation and commissioning Work closely with Engineering to onboard new products, designs, and processes Formulate strategic and operational objectives Examine financial data and use them to improve profitability Perform quality controls and monitor and report on production KPIs Recruit, supervise and develop staff reporting to the position Find ways to increase quality of customer service

Essential criteria

Proven work experience as Operations Manager, or similar senior engineering/industrial role Experience with electronics manufacturing or assembly Experience with budgeting and forecasting A strong desire to participate in growing an outstanding team and company Familiarity with business and financial principles Excellent leadership, interpersonal, and communication skills Outstanding organisational skills Good verbal and written communication skills and attitude, with an ability to discuss technical information in clear and simple terms with colleagues and customers

Differentiating criteria

Experience and capability in contract management and negotiation and/or large procurement exercises Experience with precision instrumentation and/or fibre optics Prior experience in a high-growth or scale-up SME environment

Benefits

Ethical private healthcare Occupational maternity and paternity pay Invention bonus scheme Flexible and hybrid working Cycle-to-work scheme and secure bicycle parking Free secure underground car parking Free electric car charging stations On site nursery On site subsidised gym membership

About our location

Glasgow location with excellent public transport links. Glasgow has a famously vibrant arts and culture scene and holds UNESCO Creative City of Music status. We are an hour's train ride from the east and west coasts of Scotland, home to some of the most beautiful islands in the world. To the north, we're an hour from Loch Lomond and access to the Scottish mountains.
Job Types: Full-time, Permanent

Pay: 50,000.00-60,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Free parking On-site gym Referral programme UK visa sponsorship
Ability to commute/relocate:

Glasgow G31 3AU: reliably commute or plan to relocate before starting work (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: Ops Manager Sept 2025