Job Description

Ref Number

B04-06801

Professional Expertise

Professional Services Leadership

Department

UCL BEAMS (B04)

Location

London

Working Pattern

Full time

Salary

54,931-64,644

Contract Type

Permanent

Working Type

Hybrid

Available for Secondment

No

Closing Date

09-Dec-2025

About us

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The Bartlett is unrivalled in its breadth and depth of disciplines, programmes and departments. It is made up of 9 departments, which are constructed of 13 schools, Institutes, Centres and Units, providing teaching and research in a wide range of subject areas to over 4,000 students each year from across the world. The Bartlett is ranked #1 in the world for Architecture and the Built Environment and remains #1 in the UK for the eleventh year in a row, in the QS World University Subject Rankings 2025.



The Bartlett School of Architecture is a world-leading place to study, teach and research architecture. The School is a key part of UCL, a top-world-ranking university, where architecture has been taught for over 175 years. With over 400 permanent staff, across four London sites, the school enjoys a rich reputation for cultivating innovative ideas in architecture. For further information about the School, please visit www.bartlett.ucl.ac.uk/architecture

About the role

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The Bartlett School of Architecture is seeking to appoint a full-time Operations Manager on a 1 FTE.



As Operations Manager for The Bartlett School of Architecture, you will lead a high-performing Professional Services team at one of the world's top institutions for architecture and the built environment. Working closely with the School Manager, you will ensure the smooth and effective delivery of key operational functions across HR, finance, facilities and space management.



You will provide strategic oversight of operational processes, championing best practice and ensuring that UCL and Faculty policies are implemented consistently and effectively.



This role is central to supporting the School's continued growth across sites in Bloomsbury and the Queen Elizabeth Olympic Park. You will contribute to School and Faculty-wide committees, shape local policy implementation, and support new initiatives as the School evolves. With responsibility for financial control, space and facilities planning, and the delivery of excellent staff experience, you will be key to ensuring that our community of students, staff and partners receive an efficient, responsive and professional service.

Role specific details:

This is an Internal recruitment advert, available to eligible UCL workers only. Eligible UCL workers will have until 9 December 2025 to be considered for this role. This role meets the eligibility requirements for a skilled worker certificate of sponsorship or a global talent visa under UK Visas and Immigration legislation. Therefore, UCL welcomes applications from international applicants who require a visa. This role is eligible for hybrid working with a minimum of 60% on site. This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit https://www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.

About you

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The successful candidate will be an experienced operational leader who thrives in complex, fast-paced environments. With a strong background in managing professional services, you bring confident line-management skills, the ability to navigate competing priorities, and a clear commitment to delivering outstanding service.



You excel at building strong professional relationships and communicating effectively with a wide range of colleagues, students and external partners. Highly organised and detail-driven, you are comfortable working under pressure while maintaining accuracy and sound judgement.



You will have proven experience in financial operations, customer service excellence and the development of efficient administrative processes. You're proactive, solution-oriented, and willing to contribute to School, Faculty and UCL-wide initiatives. Experience of HR processes, facilities management or working in higher education would be an advantage, but your ability to lead, motivate and support a diverse team is what is key.



Above all, you are someone who takes pride in enabling others to succeed and is committed to fostering a positive, inclusive and high-performing environment.

Application Process

The advert will close

9 December 2025

at 23:59 GMT, however we may close applications early if we receive a high volume of applications. Early application submission is recommended. As a minimum we will keep all adverts open for 2 weeks. Interview Date(s) are scheduled for:

17 December 2025

. A job description and person specification can be accessed at the bottom of this page.*

Contact Details

If you have any queries about the role, please contact a.kulper@ucl.ac.uk. If you need reasonable adjustments or a more accessible format to apply for this job online or have any queries about the application process, please contact the HR Team at bartlett.arch.hr@ucl.ac.uk.

The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work - please visit www.ucl.ac.uk/ways-of-working to find out more.

What we offer

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As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:


41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) Additional 5 days' annual leave purchase scheme Defined benefit career average revalued earnings pension scheme (CARE) Cycle to work scheme and season ticket loan Immigration loan Relocation scheme for certain posts On-Site nursery On-site gym Enhanced maternity, paternity and adoption pay Employee assistance programme: Staff Support Service Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

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As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.



We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce.



These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.



Our Faculty holds an Athena SWAN Silver award, in recognition of our commitment and demonstrable impact in advancing gender equality.



You can read more about our commitment to Equality, Diversity and Inclusion here: https://www.ucl.ac.uk/equality-diversity-inclusion/