Job Description

About The Role

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Role: Operations Manager

Location: Silvertown, E16 2BZ

Salary: 50,000

Hours a week: 37.5 (Monday to Friday)

Contract type: Permanent

Restore Harrow Green is a leading relocation and logistics company, with its flagship branch in Silvertown, Restore delivers large-scale, complex relocation and facilities services across London and the surrounding areas, operating with a fleet of 30 vehicles and a team of around 150 operatives

Role Importance and Impact:

The Operations Manager plays a vital role in leading the Silvertown branch, ensuring smooth daily operations while driving strategic improvements. This role directly impacts profitability, service excellence and colleague engagement, using data-led decision-making to maintain RHG's high standards and sector-leading customer experience

What You Will Be Doing:

+ Manage daily operations for Silvertown, including 150+ operatives and fleet management
+ Oversee labour planning and supplier engagement to optimise resources and costs
+ Ensure full compliance with Health & Safety, environmental and industry regulations
+ Own the branch P&L, focusing on profitability and margin growth
+ Identify cost-saving opportunities and improve operational efficiency through data insights
+ Lead customer service initiatives, resolving issues promptly and maintaining "white glove" standards
+ Collaborate with Sales and Client Engagement teams to align service delivery with customer needs
+ Lead recruitment, training, retention and development to build a motivated workforce

About You:

+ Proven leadership experience managing large, complex operations (200+ staff)
+ Strong P&L and budget management skills with a track record of driving profitability
+ Expertise in workforce planning and supplier management
+ Excellent stakeholder management, from shop floor to board level
+ In-depth knowledge of Health & Safety and compliance standards
+ Hands-on leadership style with the ability to motivate and inspire teams
+ Commercially aware and highly data-literate, turning insight into action
+ Customer-focused mindset, committed to delivering exceptional service

Some of our benefits include:

+ Annual Leave - 20 days (rising a day after each completed year of service) up to 25 + bank holidays
+ Life Assurance - 2x basic annual salary
+ Bereavement Counselling - Support during difficult times
+ Free Onsite Parking
+ Employee Assistance Programme (EAP) - Confidential counselling via Health Assured
+ Eye Care Support - Free eye tests and up to 70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40

If you are passionate about delivering excellence and thrive in a dynamic environment where every day brings new challenges and opportunities, apply now to join Restore Harrow Green.

About Us

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Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.



As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.