Job Description

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Think of yourself as the captain of your department -- not just anyone is cut out for this role! At TaskUs, we don't just hire employees; we hire top-tier problem-solvers who thrive in dynamic, high-stakes environments. As an Operations Manager, your mission is to lead your team, drive operational excellence, and ensure that every incident and emergency response is handled with precision and care.

Imagine yourself starting your day with one thing in mind: it's not just about KPIs--it's about keeping your fleet, team, and operations safe, efficient, and ready to handle anything. Your work will directly impact the overall customer experience, ensuring that every interaction is safe, smooth, and effective.

Responsibilities:

Create innovative processes and strategies that empower each team member to perform at their best in high-pressure situations. Be visible and approachable--walk the floor, connect with your team, provide coaching, and make them feel valued. Identify each teammate's strengths and areas for growth, assigning tasks that challenge them while showcasing their talents. Manage, mentor, and develop team members to ensure long-term growth and operational excellence. Coordinate with cross-functional teams (Safety, Operations, Engineering) to handle incidents efficiently and safely. Develop, implement, and continuously improve emergency protocols, incident response playbooks, and readiness drills. Monitor and analyze metrics, using data to drive decisions, optimize workflows, and improve performance. Monitor and report on operational metrics (e.g., incident response time, de?escalation rate, repeat incident reduction) and drive continuous improvement initiatives. Develop contingency and business continuity plans for high?impact scenarios and support expansion into new markets. Ensure vendor and partner performance meets safety, quality, and cost standards. Manage department budget, staffing forecasts, and vendor contracts tied to emergency operations.

Qualifications:

Bachelor's degree in Engineering, Safety, Operational Management, or related field; or equivalent experience. 1+ years of operations management experience, preferably in high?stakes or safety?critical environments (e.g., transportation, automotive, aviation). Proven track record of incident management, crisis response or emergency operations leadership. Experience working cross?functionally with engineering, safety, operations and regulatory teams. Excellent analytical skills; able to use data and metrics to drive decision?making and process improvement. Strong verbal and written communication skills, capable of influencing senior leadership and guiding multi?disciplinary teams. Comfortable with travel and field deployment as required (within or outside market region). Ability to thrive in a fast?paced, evolving environment and adapt quickly to change. 2 years minimum valid Driver's License

Minimum Requirements:

Two plus years of managing supervisors with established KPI's One plus year of client management experience (nice to have) Bachelor's degree in business administration or management Excellent communication and presentation skills

Competencies:

Strategic Planning Process Improvement Resource Management Performance Metrics Team Leadership Client Relationship Risk Management Stakeholder Management Decision Making Communication Skills

Benefits:

Private Medical Insurance (PMI) through BUPA Dental through BUPA Life through Canada Life Income Protection through Canada Life Pension through Aviva

Salary Range: 50K - 65K

Job Types: Full-time, Permanent