Job Description

Purpose of the Role

The Operations Manager is to ensure the overall smooth running of the shopping centre whilst maintaining a safe and pleasant environment for our customers through the monitoring of Health & Safety systems and the promotion of best practice throughout all tasks. The person will need to be able to ensure that spend throughout the year does not exceed what has been budgeted. The person will report to the Centre Manager.

Key Responsibilities

Collate and check all routine invoices and approve within agreed limits. Issue purchase orders for non-routine expenditure. Liaise with tenants to ensure compliance with Tenants Handbook in particular with regards to shop fascia lighting, shop front cleanliness, refuse management, key holders. Check tenants' units on a regular basis having regard for state of repair. Supervise service contracts and maintaining up-to-date records of all work carried out by outside contractors. To ensure that the Operations Report is accurate up to date at all times. Ensure compliance at all times with operational standards. Attend all management meetings and other meetings as requested by Head Office.

Safety & Security

Ensure that the day-to-day running of the centre is carried out effectively and efficiently, that the personnel working for the centre are discharging their duties and provide assistance where necessary. Ensure that all personnel complete duties to the highest standard and are well presented. Keep service areas in a clean, tidy and secure condition and control vehicular traffic in these areas. Ensure all accidents and near misses are recorded and serious incidents that occur. Attend all serious incidents within the centre. Control and re-order first aid kit supplies ensuring that there are sufficient staff on site to administer first aid, as and when needed. Ensure that fire and health and safety regulations are adhered to in all parts of the Centre by inspection, checking the signs, advising on defects, improvements required, etc. Monitor and maintain Health and Safety Records in accordance with the frequency required by the site Health and Safety manual. Walk the public areas on a regular basis throughout the day checking on cleanliness, maintenance, landscaping etc. Ensure compliance with all statutory requirements and codes of practice, health and safety requirements. Maintain overall control of the security operations, paying particular regards to incident response and customer care. Liaise with tenants and the Police in all matters of security affecting the centre, tenants, public safety and security. Ensure that all insurance risk control requirements and, where appropriate, recommendations, are undertaken. Ensure that daily checks are undertaken of the common areas within the centre and that all necessary remedial works are undertaken within a reasonable time period. Where remedial works are required immediately, the area in question must be cordoned off and made safe for all visitors, tenants, etc. Ensure that all health and safety and insurance details are updated and kept on site in respect of the retained contractors. Ensure that Health and Safety policy is complied with at all times. Control and monitor the keys to the centre.

Operations

Maintaining the centre to the highest standard at all times. Minimising the liability risk exposure of the owner. Ensuring that all plant and machinery are fully maintained and that all health and safety details of the contractors are available on site. Ensuring that the agreed specification for each contractor, is adhered to and obtain appropriate method statements. Considering and reporting all items of repair, improvement and replacement to the managing agents. Developing and implementing a retail leasing strategy.

Enquiries

Deal with enquiries by telephone, personal visits from tenants, contractors, the public, or whoever may have reason to make contact.

Public Relations

Establishing and developing good relations and partnerships with various authorities and local agencies, notably:- Local authority Police Fire brigade Public transport providers

Promotions

Ensure that all promotional activities are carried out with due care and attention to the health safety and welfare of staff customers and occupiers.

Marketing & PR

Assist the Marketing Manager, as and when required.

Staff

Working with all centre management staff and contractors towards achievement of their goals. Identifying and implementing training and development programs and pursuing suitable training solutions. Ensure that both in house staff and contractors are smart and well presented at all times.

Quality Assurance

Devising a training program for all on-site staff. Adhering to all quality assurance requirements.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following:

Essential

Experience in the provision of maintenance services to a busy environment visited by members of the public. Experience in Management of security, cleaning and maintenance staff. Experience in setting up and administration of detailed record keeping systems. Knowledge and/ or experience managing services to an agreed budget. Able to work on own initiative and meet tight deadlines. Excellent communication skills. Willingness to adopt a flexible approach to working patterns in order to respond to the changing needs of a retail environment. NEBOSH Health & Safety qualifications.

Desirable

Operational experience within the retail sector at supervisory / managerial level. Ability to use full range of Microsoft applications inc. Word, Excel, PowerPoint, Outlook. First Aid qualifications. Ability to liaise with Police, Fire and Government Enforcement officers.



Working Hours - 9am to 5.30pm Mon to Fri. One Saturday a month (lieu day given during the week


Salary - 45,000 - 50,000 depending on experience



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Please see our Benefits Booklet for more information.