Job Description

The Operations Manager serves as the central coordination point for Kinvara Private Hospital, acting as the essential link that ensures seamless day-to-day operations. This role oversees the efficient running of all hospital services, ensuring operating lists proceed without issue, maintaining the highest standards of patient safety, and coordinating across all departments to deliver exceptional patient care.

Core Responsibilities

The Operations Manager is responsible for the efficient and effective management of the day-to-day running of the hospital.

The Operations Manager will work closely with Head of Clinical Services Facilities Lead, Admin Lead, Operating Theatre Lead to ensure each department adheres to hospital policy, conducting audit as required, operating in accordance to health & safety, and working efficiently.

Skills & Experience Required

Essential:

- Experienced Manager with healthcare experience or experience of working in a multi-sector environment. Those from a nursing/residential home background are welcome to apply.

- Implementing targets/KPIs

- Staff and contracts management experience

- Evidence of the development and implementation of improved working practices, to include KPIs

- Excellent communication skills with ability to work across multiple departments

- Familiarity with CQC regulations and compliance requirements

Desirable:

- Previous participation in CQC inspections

- Experience in audit processes (training will be provided)

Operational Excellence & Patient Safety

Ensure seamless coordination of operating lists and clinical schedules, working closely with Operating Theatre Lead Develop and promote a service culture which impacts positively on the patient experience and encourages patient loyalty Maintain effective working relationships with all key stakeholders including Consultants, GPs, clinic staff and external partners Ensure all patient services staff conform to statutory requirements and CQC standards, with the aim of reaching and maintaining the 'outstanding' standard Accountable for operational excellence by implementing effective standards, systems and processes and monitoring their success

Cross-Departmental Coordination & Leadership

Act as central coordination point between Head of Clinical Services, Finance Manager, Facilities Lead, Admin Lead, and Operating Theatre Lead Delegate tasks effectively and ensure each department operates efficiently and cohesively Participate in regular reviews of hospital activities, ensuring the patient journey, comfort, safety and patient services outcomes continue to be at the forefront Promote and support service redesign, innovation and organisational development across the hospital Identify and implement new systems of working across the hospital to improve service delivery and increase patient satisfaction

Compliance & Quality Assurance

Ensure full compliance with CQC regulations and standards across all areas of operation Coordinate and participate in internal audits, working with clinical leads to maintain quality standards Support CQC inspection preparation and participate in inspection processes Management of Health & Safety for the hospital, ensuring adherence to all statutory requirements Implement effective continuous service development and improvement processes in line with best practice

Staff Management

Ensure clear structures are in place and responsibilities are clearly communicated across all departments Lead on the recruitment of non-clinical staff in line with company procedures and standards Responsible for the review and implementation of staff rosters, workflows, service activities, structures and responsibilities Proactively lead teams, implementing, reviewing, coaching and improving service standards and achievement of budgets Ensure effective patient service team training, mandatory training and individual development processes are in place Conduct appraisals and provide regular constructive feedback and supervision to direct reports Implement and manage effective training and development plans for staff
Key Competencies Required

Exceptional communication and interpersonal skills for cross-departmental collaboration Management experience of challenging working environments, ability to create new practices, structures and processes Ability to implement change and drive positive and continual improvements Commercially astute High standards of customer service in a quality healthcare environment Strong delegation skills with ability to ensure effective departmental operations Experience working with regulatory bodies, particularly CQC
Job Type: Full-time

Pay: From 50,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Ability to commute/relocate:

Rotherham S65 2AJ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you within 45 minutes drive from Rotherham?
Education:

Bachelor's (required)
Experience:

Management: 3 years (required)
Work authorisation:

United Kingdom (required)
Location:

Rotherham S65 2AJ (preferred)
Work Location: In person

Reference ID: OPMAN2025
Expected start date: 13/10/2025