Job Description

About the role;

As an Operations Manager within TSG you will be responsible for the management, leadership, and commercials of your allocated TSG Practice. Our Practices include teams within ERP, varied Microsoft Product stack, and technical infrastructure services. You will be managing teams across a variety of role levels, defining personal objectives whilst managing individual and team performance, therefore a strong leadership background is essential. You will be responsible for ensuring practice targets are met including utilisation and revenue, as well as providing accurate forecasting to your Operations Director.
This is a Hybrid role where you will be expected to attend the office a couple of times per week to ensure effective team collaboration time.

Who are we?

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.


TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.

Why should I work for TSG?

Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes Our open and honest culture where feedback is taken on-board and acted upon Our social events - annual all expenses paid 'TSG Festival' and team building funds Two paid CSR days per annum that you can use to support the community Giving something back - the 'TSG Foundation' established in November 2022 has so far donated over 160,000 to support nominated businesses and charities Our responsibility to the environment as we work towards net carbon zero Flexible working opportunities including home working and hybrid options Annual salary benchmarking Excellent progression opportunities, training and support, including recognised qualifications

Job responsibilities will include, but are not limited to;

Manage the Practice Team, including activities such as the effective running of team meetings, conducting appraisals and addressing recruitment needs Defining and managing Operational Level Agreements which will help to meet SLAs and develop SMART objectives linked to the organisational goals. Manage the commercial and financial performance of the team Identify success and failure early to maximise opportunities and take correction action as required Support and drive the development of the Practice Teams, identifying suitable training and development opportunities Ensure that the key performance indicators are met, and risks are effectively managed Support Practice Team members dealing with problematic customer issues, project barriers and risks To support the evaluation and implementation of systems or procedures that will improve the efficiency of the Practice Effective resource management, which may include subcontractor resource

Knowledge, Skills & Experience;

Recent experience of Sage 200 project delivery is essential Experience in a project management / operations environment, preferably servicing an external customer base Extensive proven experience in a leadership position managing sizeable teams, preferably across a variety of role levels Demonstrable background in tracking and measuring staff performance, as well as motivating team members Strong analytical and problem-solving skills Strong Interpersonal skills Demonstrable commercial and financial skills with the ability to forecast, identify gaps and think proactively to meet targets Experience in budgeting, reporting, planning, and auditing Exceptional organisational skills Educated to a degree level and / or Prince2 qualified would be desirable Full valid UK driving licence is essential

Benefits

25 days annual leave + public holidays, rising with length of service Employee benefits trust Company bonus scheme Life assurance 4 x Salary Contributory pension scheme at 4% matched Healthcare and cash plan Electric vehicle salary sacrifice scheme Cycle to work scheme Employee discounts Employee assistance programme Paid CSR Days Company sick pay and income protection cover Enhanced Maternity and Paternity pay Employee recognition scheme Eyecare vouchers Discounted gym membership Long service rewards

If this sounds like the role for you, please apply today to be considered.