Job Description

Operations Manager - Our Special Angels (OSA)

Location:

Walsall & Birmingham

Salary:

30,000 - 40,000 per year (depending on experience)

Hours:

Full-time

About Us

Our Special Angels (OSA) is an

Ofsted-registered organisation

that creates

specialist holiday and weekend clubs

for children and young people with

Special Educational Needs and Disabilities (SEND)

.

We

work closely with a number of Birmingham special schools

to

plan and deliver

high-quality clubs from their premises. We also run services from our own dedicated

Walsall Centre

, which features a

soft play area and sensory rooms

.

Our mission is simple: to create

safe, joyful spaces

where children can thrive and families receive the respite and support they need.

The Role

We are seeking a

highly organised, passionate, and proactive Operations Manager

to take the lead in running OSA's services day-to-day.
This is a

key leadership role

, responsible for ensuring that all clubs are

planned, staffed, and delivered smoothly

, while maintaining the highest standards of care and compliance.

You will work closely with our Co-Founder, and

gradually take over the operational responsibilities

, helping OSA grow to support even more SEND families across the region.

Key Responsibilities1. Leadership & Strategy

Oversee the planning and smooth delivery of all OSA clubs and services. Lead and inspire staff teams across multiple locations. Support OSA's mission and growth strategy as we expand into new schools and areas.

2. Staffing & HR

Recruit, induct, and manage seasonal and permanent staff teams. Create and manage detailed rotas for holiday clubs and weekend sessions. Ensure all safer recruitment checks are completed, including

enhanced DBS

, references, and safeguarding training.

3. Compliance & Safeguarding

Ensure services meet

Ofsted standards

and statutory regulations. Act as

Deputy Designated Safeguarding Lead (DSL)

. Keep policies, risk assessments, and procedures updated and embedded in practice.

4. Parent & Community Engagement

Manage parent communication and bookings, including through Jotform systems. Build strong relationships with schools, local councils, and community partners. Represent OSA at meetings and events to strengthen partnerships.

5. Finance & Funding

Support with funding bids, tenders, and audits. Monitor budgets and service sustainability. Oversee invoicing, payments, and financial reporting.

6. Service Delivery & Quality

Ensure every club session is safe, enriching, and inclusive. Oversee activity planning, including sensory play, ABA-inspired sessions, and themed events. Conduct regular quality checks and feedback reviews to continually improve services.

About You

We are looking for someone who is:

Experienced in managing services for children or young people with SEND. Highly organised with excellent leadership and problem-solving skills. Knowledgeable about Ofsted compliance and safeguarding. Confident communicating with staff, parents, schools, and local authorities. Passionate about improving the lives of SEND families. Flexible and fully available during

school holiday periods

.

Essential:

Proven management experience. Enhanced DBS check (or willingness to obtain). Excellent IT and administrative skills.

Annual leave must be taken outside of school holiday periods.

Important Annual Leave Policy

As OSA's services run primarily during school holiday periods,

annual leave cannot be taken during these peak times

. Leave must be scheduled during term-time to ensure full operational coverage.

Salary & Benefits

30,000 - 40, 000 per year

, depending on experience. Opportunity to grow with the organisation and develop into senior leadership. Ongoing training and professional development. The chance to

make a real difference

to children with SEND and their families.

How to Apply

Email your CV and cover letter to

INFO@OURSPECIALANGELS.CO.UK

For an informal chat about the role, call

07949 173869

Join Our Special Angels and help lead the planning and delivery of vital SEND services across Birmingham and Walsall.

Job Type: Full-time

Pay: 30,000.00-40,000.00 per year

Benefits:

Flexitime On-site parking
Work Location: In person