Job Description

Operations Manager

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Administration - Hotel Indigo York

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Contract:

Full Time

Salary:

37000

Splendid Hospitality Group built and opened Hotel Indigo York in July 2015. This boutique hotel is ideally located for both business and leisure travellers with its proximity to the city centre. Surrounded by culture and steeped in rich history, Hotel Indigo York shares its neighbourhood with the iconic historical sites of York.


The individual design reflects York's rich chocolate heritage of the chocolate founding families, Rowntree, Terry and Craven, and the city's stonework resonates throughout the hotel. Every room is stylish and uniquely designed to create a comfortable and inviting environment for guests. Our No. 88 Walmgate restaurant is the proud winner of IHG Best Breakfast not once - but twice, as well as proudy serving Pasta Evangelists.


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The Operations Manager is responsible for driving the Hotel's operational objectives through strong, hands-on leadership and a commitment to excellence. With a solid Food & Beverage background, you will lead our F&B and Kitchen departments alongside our F&B Supervisors, ensuring the highest standards of service and compliance with food safety. You will develop and inspire the team, deliver outstanding customer experiences, control departmental costs and payroll and deputise for the General Manager when required.


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What We Offer

We want our teams to enjoy coming to work and provide a friendly and supportive environment for you to work in. You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen develop you'll have the opportunity to explore the business with various career options. In addition, on offer:

28 holiday days Meals on duty Flexible shift patterns Automatic Enrolment into a workplace pension scheme Heavily discounted hotel stays and food & beverage discounts through Splendid Hospitality Group Use of worldwide IHG team member rates Amazing high street and lifestyle savings for you and your family Uniform Allowance GP Service 24-hours access Wagestream 24/7 Employee Assistance Programme for you and your family

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About Us

Hotel Indigo, York hotel is a unique and trendy hotel set in the heart of York. The hotel boasts 103 unique bedrooms, with a funky and trendy Restaurant and Bar named No.88 Walmgate.



The team is very passionate, enthusiastic, and very energetic! The culture in the hotel is very important, and that is; trying to deliver the Hotel's goals and objectives whilst at the same time creating a fun and great work/life balance for all!

York Train station is easily accessible, the hotel is a 12 minute walk from the Train Station. There are plenty of drop off points all throughout York for bus routes in and out of the city, with a main bus route running past the hotel on Walmgate.


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Role in our Family

Your day to day:

People

Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers Develop your team and improve their performance through coaching and feedback. Create performance and development goals for colleagues, recognising good performance Recommend or initiate any HR related actions where needed Communicate and enforce policies and procedures Engaging your Heads of Department to deliver exceptional customer service in line with the Brand Standards and metrics Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Driving and supporting the outsourced Housekeeping Manager to ensure brand standards are met, audits are passed, and the hotel standards are carried out daily, weekly and monthly

Financial

Leading the team to achieve objectives and KPI's set by the General Manager, including revenue generation from both Food & Beverage and Front Office, setting targets and maintaining incentives Monitor and report variances against budget and control labour costs and other expenses. Inspire and drive the referring of sales leads as well as upselling products and services where possible

Guest Experience

Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner Review guest feedback and implement strategies for continuous improvement Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP's, large groups, and other key guests Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

Responsible Business

Sharing responsibility with the Maintenance Manager to ensure the hotel passes all the health & safety brand audits, keeping up to date with legislations and best practices. Maintain a focus and commitment to operating a "green" hotel Perform other duties as assigned. May also serve as manager on duty or assisting in hotel departments to cover absence and holidays

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What Happens Next

Does this role suit your skill set? Apply now, this takes second, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, your experience and let us tell more about the Splendid Hospitality Group.

The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.