Job Description

14 Nov 2025
London, LND, GB, E14 9JY
Who we are

United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, SMBC Group has an international growth agenda and award-winning products, meaning we provide exciting opportunities to work on a diverse range of projects and initiatives. We deliver a full suite of corporate finance products and solutions to our customers as well as investment banking and advisory services, and a range of innovative solutions in global capital markets. Read on to find out how you could enhance your skills and gain valuable experience, by joining us to support our clients transition to a sustainable future.

Role Summary


Is the next step in your career at SMBC Group EMEA? We're looking for a Business Analyst for Operations to join our team.
This role will work together in partnership with Operations Management ensuring regular management information and reporting framework is robust and maintained. The individual will work with Operations Section Heads on various initiatives including gathering business requirements for project / system changes. Working with IT stakeholders to confirm that the business requirements have sufficient detail to be translated into functional requirements. The individual will ensure that process flows for Important Business Services are defined for the Operations department, focusing on areas that involve hand-offs between departments such as Front Office, Treasury, Risk, Finance and Regulatory Reporting and working with the Control Office to document and minimise risks. The individual should have experience in Operations transformation or change programmes in one or more of the following areas - + Target operating model design
+ Process flow mapping
+ Business requirements gathering
+ Management information documentation
The individual must have a good knowledge and understanding of banking products and end to end processes in a trade lifecycle. The individual must have experience in conducting workshops with senior stakeholders

Role Responsibilities

Responsibilities

Reporting & Insights
Create and maintain operations management information dashboards. Present findings and recommendations to leadership to support data-driven decisions.

Process flow mapping
Develop as-in process flows for Operations areas, utilising existing material where possible. Conduct workshops with Operations SMEs to document the to-be process flow for key products.

Business Analysis
Gather and analyze business requirements from stakeholders to identify opportunities for improvement. Develop process maps, workflows, and documentation to support operational changes. Conduct gap analyses and root cause investigations to support strategic initiatives. Collaborate with IT and other departments to implement system or process enhancements.

Stakeholder Engagement
Act as a liaison between business units and service providers. Facilitate workshops, meetings, and training sessions to support change management. Build strong relationships with internal teams to understand evolving business needs.

New Products Support
Support operations group heads documenting New Product workflows to identify scalable and efficient solutions Work with IT stakeholders to ensure that the requirements gathered are of sufficient detail to be translated into functional requirements by IT. What we offer

For all the expertise and experience you bring to help us make a difference, it's only sustainable if we support you to build your career and be your best self so we offer competitive company benefits, centred around promoting positive well-bring and work-life balance. We also believe in fostering a diverse and inclusive work environment, where all team members perspectives and contributions are valued. Initiatives in place which promote a diverse and inclusive culture and healthy work life balance include hybrid working, Sport & Social Clubs and Diversity and Inclusion networks.
As an employee of SMBC you have access to a host of both useful and exciting benefit offerings. See below some of the benefits on offer to you:
Hybrid and flexible working Competitive paid leave days Benefits to support your physical wellbeing, including private medical insurance and life and invalidity insurance Various policies to support your mental wellbeing, including a robust behavioural health network with counselling and coaching services Access a wide range of learning and development opportunities and career progression opportunities Ambitious remuneration package

So, if you like a challenge and want to continuously grow and develop in a role where you will be supported along the way by a dynamic and diverse team, apply today!!

About SMBC


A trusted partner for the long term

United by a sense of purpose towards our customers - to be a trusted partner for the long-term - and our universal banking platform in EMEA, we deliver a full suite of corporate finance products and solutions to our customers, including corporate, structured and trade finance, leveraged finance, loan market and treasury products. We can also provide investment banking and advisory services and a range of innovative solutions in global capital markets.

about what we do and who we are at https://www.smbcgroup.com/emea/careers