Job Description

Join our team as an Operations & Recruitment Administrator!

We strive to provide safe and compassionate care to our clients across Medway, promoting and supporting their choice of independence within their own homes.

Our Mission

At Tiger Lily Care we are dedicated to expanding our reach throughout Kent so more people in need can receive the high-quality, compassionate care they deserve.

We believe that exceptional care starts with exceptional carers, which is why we invest in our team - ensuring they receive the best training, support, recognition, and appreciation. By caring for our team, we empower them to provide the highest standard of service, making a real difference in the lives of those we support.

What we do

Starting from humble beginnings as a one-woman-band in 2012, Tiger Lily Care has now grown to a 20+ strong team of superb carers, caring for clients across Medway.

We deliver exceptional care to the residents of Medway, in whatever form truly benefits them, whether that's trips out to the shops, or four double-handed calls a day to bathe, toilet, cook and clean.

Our Values

Compassion & Respect

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Every individual deserves to be treated with dignity, kindness, and understanding. Our care is always personal, never just a service.

Empowering Our Team

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Exceptional care starts with exceptional carers. We invest in our team, providing training, support, recognition, and appreciation to help them be the best they can be.

Independence & Quality of Life

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We believe in enabling those we care for to live as independently as possible, supporting their choices and dignity at every step.

Job Summary

As a Operations & Recruitment Administrator for Tiger Lily Care, you will provide day-to-day support for our services at an operational level. This work will be completed from our offices located in Borough Green, Sevenoaks. But may occasionally require you to go to other sites such as rented meeting rooms etc.

Key Responsibilities

Recruitment Support

Assist in sourcing candidates through job boards, social media, and other recruitment channels. Schedule and coordinate interviews for prospective candidates. Conduct initial screenings and first-line interviews with candidates to assess suitability for roles. Handle Disclosure and Barring Service (DBS) applications for new staff members. Assist with the onboarding process for new hires, ensuring all necessary documentation is completed and filed.

Operational Administrative Support

Assist in scheduling and organising care services. Act as a point of contact for clients and their families, addressing any concerns or queries promptly. Handle phone calls and emails for referrals, and to/from suppliers. Assist with other administrative tasks as needed to support the smooth operation of our services.

Data Management, Monitoring and Reporting

Input and update client information in our care management system. Keep records of client interactions and service updates.

Additional Responsibilities

Work closely with the care team to provide administrative support and ensure efficient operations. Participate in team meetings and contribute to the continuous improvement of care services. Assist in processing and managing invoices in relation to care services.

Qualifications and Skills

Previous experience in an administrative or support role, ideally within the healthcare or social care sector. Relevant qualifications in health and social care (e.g. NVQ Level 3 or equivalent) are desirable. Strong organisational and time management skills and the ability to meet deadlines and plan ahead. Prioritising workload and being able to react to the unexpected in a calm and logical approach. Excellent communication and interpersonal skills. Proficiency in using computer systems and software for scheduling, data entry, and record-keeping. Attention to detail and a high level of accuracy in work. Ability to work independently and as part of a team. Compassionate and empathetic approach to client care.

Employment is subject to checks including Enhanced DBS (Criminal records check), identity checks and satisfactory references.

Job Types: Full-time, Part-time, Permanent

Pay: 24,500.00-26,500.00 per year

Expected hours: 20 - 40 per week

Benefits:

Company pension Employee discount Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Sevenoaks TN15: reliably commute or plan to relocate before starting work (required)
Work Location: In person