Operations & Sales Manager
Job Description
We have been trading for over 25 years and operate three branded ecommerce sites
Shipping worldwide from our warehouses in Newton Abbot and Massachusetts this role is a pivotal one that will require the successful candidate to have sales, stock and office management skills, ideally you will have worked in an ecommerce environment before too. This role is for someone who wants to help shape the future of a business and drive growth.
It is a hands-on and varied role suited to someone who can handle everything from making sales calls to managing systems and maintaining the operational backbone of the business.
This role will help support an exciting stage of growth, with one UK brand set to see increased sales over the coming months, and our US operation expected to grow from September onwards
You will work with our Finance, Marketing and Order Fulfilment staff to ensure smooth operations during this expansion.
The starting salary is circa 35,000 depending on experience with a clear opportunity for this to increase as the business grows.
Duties include
:Answering phones and handling incoming sales and support enquires, including picking up messages from US customers overnight Routing enquiries to colleagues in UK and US, including requests for technical support Stock Management including: monitoring stock updates from backoffice systems to ecommerce sites; daily updates of stock levels from supplier stocks to ecommerce sites; regular stock checks Daily updates of drop-ship information (products shipped direct from supplier stocks) Dealing with Customer Complaints and Returns/RMA's from both UK and US, including communicating with suppliers Monthly Price Updates; update cost and sell pricing (based on markups from cost); ad-hoc pricing updates as commercial conditions dictate Assist with order processing, packing and despatch at peak periods Office management including managing utilities, on-boarding new starters, planning staff reviews
Skills and Experience
- Sales - Stock Management - Excel - ecommerce prior experience with Cin7 and/or WooCommerce a distinct advantage
Job Type: Full-time
Pay: 35,000.00-40,000.00 per year
Benefits:
Company pension Employee discount On-site parking
Schedule:
Monday to Friday
Ability to commute/relocate:
Newton Abbot: reliably commute or plan to relocate before starting work (required)
Education:
Bachelor's (preferred)
Experience:
Administrative: 10 years (required)
Work Location: In person
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Job Detail
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Job IdJD3242878
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNewton Abbot, ENG, GB, United Kingdom
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EducationNot mentioned