Job Description

BPUK Operations & Sales Manager

This is your chance to take charge of a multi-million-pound brand - inspiring and supporting the team, delivering an excellent customer experience, and driving growth.

As the

Book Printing UK

Manager, you'll put strategy into action, lead from the front, and enjoy the security of a competitive salary with uncapped earning potential through performance bonuses.

Who are BPUK?

Book Printing UK (BPUK) is part of Bonacia Ltd, a family-run business on a mission to make it possible for everyone to share their story.

BPUK is a 2.7m, award-winning digital printing brand based in Woodston, Peterborough. For over 17 years, we've helped customers (B2B and B2C) bring their books to life, building a 4.9 Trustpilot rating along the way. Now we're looking for a leader who can manage the brand day-to-day while driving long-term success.

About the position

As BPUK Operations & Sales Manager, you'll lead the department's daily operations - motivating and supporting your team to deliver excellent service, meet targets, and keep things running smoothly. You'll also play a key role in finding smarter, more efficient ways of working.

You'll be responsible for:

Leading and developing a team of nine (sales, admin, and apprentices), giving them the tools and confidence to hit targets and enjoy their work Driving operational performance - making sure SLAs are met and processes run smoothly and efficiently Identifying opportunities to improve efficiencies, streamlining processes, and supporting smarter ways of working Owning the customer journey, ensuring service excellence and resolving issues proactively Taking responsibility for hitting departmental sales targets and supporting the team to maximise results Partnering with the marketing team to maximise lead conversions and improve key sales metrics, including conversion rates, average order value, and customer lifetime value

What we're looking for

A

confident communicator

who can make decisions, solve problems, and bring people with you

Ambition and drive

- we want someone who sees the opportunity to grow a brand, not just manage a team An

operational thinker

who can spot improvements and make processes slicker and quicker A

true leader

who inspires their team to reach shared goals

About Bonacia

Bonacia is a friendly, family-run business where people matter. We're proud to be non-corporate, down-to-earth, and driven by our passion for doing a good job, supporting each other, and making a difference to our customers. We're not big on red tape, rigid processes, or layers of management - things move fast, and we rely on people who use their initiative and aren't afraid to muck in. It's not the place for coasting - but if you're a grafter who likes to stay busy, learn quickly, and be part of something that's constantly evolving, you'll do well here.

The Important Bits

Contract: Permanent Salary: Basic + performance related bonus Hours: 37.5 hours per week (Monday-Friday)
Job Types: Full-time, Permanent

Pay: 40,000.00-45,000.00 per year

Work Location: In person