Job Description

Reporting to the Head of HCC (Huddersfield Control Centre) The Operations Service Manager is responsible for leading the HCC Operations Team to achieve world class service standards through ensuring high quality and efficient operations. The job holder will maintain an overview of the Control operations, customer service and administration functions in HCC to ensure service levels are met consistently across all clients.

Hours of work:

Monday to Friday (37.5 hours per week) with one hour's unpaid lunch break per day. Flexibility in working hours is required to meet operational demand.

The Key Duties of the role include;

Ensuring the HCC team has capability to respond to all safety incidents through the incident management processes; from Initial notification to the capability to operate a Major Incident Control Centre. Maitntaining staff retention across HCC ensuring resilience is built into plans to ensure business continuity at all times. Providing training capability to ensure all staff members are highly skilled in their respective roles, maintaining capability to manage specialist operations within the HCC team (e.g. Gas deliveries) and combining this with adequate cross training to support the resilience needs Through the Control and Customer Service Teams the post holder is responsible to deliver world class levels of customer service. The performance will be measured against agreed client KPI's. Ensuring capability in the HCC team to reconcile our operational delivery in line with the client's deadlines. The reconciled output must be both timely and accurate. Make provision to ensure capability to respond to customer reconciliation queries and month end closure. Ensuring that all non-conformances and customer complaints are responded too within the required time effectively. Address all corrective actions and root causes and ensure timely closure of items. Take responsibility to review the performance of the whole team on a regular defined basis.
The job holder will be responsible for;

Demonstrating the highest standards of integrity, leadership and fairness at all times whilst always ensuring the Company Values are upheld. Developing strong working relationships with Contract Management and Field Operations teams. Representing the Company with key client interfaces supporting the commercial managers in their delivery of our contracted obligations. Ensuring continued improvement in customer service performance. Ensuring improved operational efficiencies.
The successful applicant will need to demonstrate experience in leading a large and complex team.

Job Types: Full-time, Permanent

Pay: 55,000.00-62,000.00 per year

Benefits:

Company pension Cycle to work scheme Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Sick pay
Work Location: In person