Job Description

About the Role

We are seeking a proactive and organised

Operations Supervisor

to support the daily and nightly running of our coach operations across Crusade, Carolean, and Sovereign Coaches.

This is a hands-on role responsible for ensuring service reliability, driver compliance, fleet readiness, and high operational standards. Alongside core operations, the role also involves handling customer enquiries, preparing quotes, securing work, and supporting business growth.

You will act as a key link between drivers, operations management, and customers to ensure a safe, efficient, and well-run transport service.

Key Responsibilities

Operational Oversight

Check for uncovered work or driver/vehicle availability issues at shift handover Maintain and update the Master Planning Portal (MPP) and Coach Manager systems Ensure all upcoming work is fully allocated and correctly documented Prepare and issue duty clipboards, bump cards, cleaning input/output sheets Monitor driver sign-ons to ensure full service coverage Liaise with the Operations Manager regarding defects, inspections, and vehicle availability Report delays or operational issues promptly

Clerical & Administrative Duties

Handle customer enquiries via phone and email in a professional and friendly manner Prepare and issue quotes for coach hire and transport jobs, following up to secure work Maintain accurate records of enquiries, bookings, quotes, and customer details Help promote company services to generate new business Support marketing activity, including social media updates and local advertising Maintain strong relationships with regular clients and resolve queries efficiently Track and report enquiries and jobs won/lost to support performance monitoring Carry out general office duties including filing, data entry, and stock control

Driver Management & Compliance

Issue, track, and record fuel cards, mobile phones, and payment machines Monitor driver uniform standards and presentation Conduct and record fortnightly quality checks on driver walk-round inspections Carry out drugs and alcohol testing in line with company policy Manage driver uniform issuance and documentation

Fleet & Depot Maintenance

Supervise safe vehicle parking and manoeuvring using a banks person where required Ensure vehicles are fuelled, cleaned, and prepared to the required standard Oversee depot housekeeping, including canteen areas, toilets, and waste disposal Monitor stock levels of consumables and update stock sheets Assist the Workshop Engineer with safety checks such as brake inspections Carry out and record fire alarm and ladder safety checks

Health, Safety & Standards

Implement and maintain Health & Safety systems and records Ensure consistent operational and depot standards Identify, address, and report safety concerns or incidents promptly

Driving & Operational Support

Undertake driving duties when required to support operations Provide on-site support during incidents, disruptions, or emergencies

About You

Previous experience in transport, fleet, or operations supervision (coach or PSV preferred) Strong organisational and communication skills Confident dealing with drivers, customers, and internal teams Comfortable with planning systems, admin tasks, and record-keeping Proactive, reliable, and calm under pressure Flexible approach to working hours when required

What We Offer

A stable, full-time role within an established and growing transport group Hands-on responsibility and real operational impact Supportive management and team environment Opportunity to grow within multi-company coach operations

How to Apply

Apply via Indeed with your CV. Shortlisted candidates will be contacted for interview.

Reports to:

Operations Manager

Hours:

Mon to Friday (07:00 - 16:00) - Flexibility may be required

Location:

The Coach Yard Buxtons Estates Coppice Farm Penkridge ST19 5RP (Subject to

review)

Job Type: Full-time

Pay: 24,420.00-32,885.39 per year

Willingness to travel:

50% (preferred)
Work Location: In person