Job Description

Operations Support Administrator

Location:

Andover, SP10 (Office Based)

Employment Type:

Full-time, permanent

About Us

Global Home Group is a leading wholesale supplier of furniture to the UK market, with a reputation for delivering quality products and dependable service. We are a

fast-growing business

, expanding both our product ranges and client base, and we pride ourselves on building strong relationships with our partners.

As we continue to

modernise our operations and lean into a data-first approach

, we are now looking for an experienced and versatile

Operations Support Administrator

to join our team at our Andover site. This role is central to our operation, supporting both sales and dispatch functions to ensure the smooth flow of customer orders from entry through to delivery.

This is an excellent opportunity for someone with strong technical skills, a service-focused approach, and ideally experience in the furniture or wholesale sector for larger goods, who wants to be part of a company that is

growing quickly and creating opportunities for career development

.

Key Responsibilities

Process and validate customer orders with accuracy and efficiency, ensuring data integrity in company systems. Support daily dispatch operations, including preparing manifests and coordinating with pallet networks and other carriers. Act as a central point of contact for clients and colleagues, handling queries professionally and providing timely updates. Liaise with warehouse teams to align order processing, dispatch schedules, and stock availability. Maintain accurate stock, order, and dispatch records; produce reports for management as required. Analyse and present operational data, using

Excel (pivot tables, VLOOKUP/XLOOKUP, large data handling)

to identify trends and support decision-making. Contribute to our

data-first culture

, helping modernise reporting, improve processes, and create more visibility across the business. Provide general administrative support across sales, service, and dispatch functions. Support cross-cover of duties during staff absences and holidays.

Skills & Experience

Proven experience in an administrative, operations, sales support, or dispatch role, ideally within the

furniture industry

or wholesale/distribution of

larger goods

. Ideally experienced in using

NetSuite

(or another ERP such as

Dynamics, SAP, or Sage

) to manage orders, stock, or logistics. Strong

Excel skills

with confidence in pivot tables, lookups, and handling/reporting on large datasets. Strong organisational skills with the ability to prioritise and manage multiple tasks. Excellent communication skills (written and verbal) with a confident, service-focused approach. Strong attention to detail with excellent data entry and reporting skills. Proficiency in MS Office (Excel, Outlook, Word) and ability to learn new systems quickly. Resilient under pressure, with strong problem-solving skills and a proactive mindset.

What We Offer

Opportunity to be part of a

fast-growing, dynamic company

. The chance to play a role in our

modernisation journey

and contribute to a data-driven future. Supportive and collaborative team environment. Company pension. Employee discount. Free parking.

Schedule

Monday to Friday, Day shift - Office Based
Job Types: Full-time, Permanent

Benefits:

Company pension Employee discount Free parking On-site parking
Work Location: In person