Job Description

City/Cities
Brighton
Working Schedule
Temporary
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
10-Sep-2025
Job ID
12386
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Description and Requirements

The Team You Will Join

The Operations Support Administrator will work within the Servicing & Operations function working closely with the Governance & Oversight and Complaints functions.

The Opportunity

The Operations Support Administrator is responsible for overseeing the Subject Access Request (SAR) process and to provide support to both the Governance & Oversight and Complaints functions within the UK business. Additionally, the Administrator role may require direct communication with customers to address ongoing queries.


This role is key to ensuring enhanced risk management routines are in place within Servicing & Operations. This is an exciting opportunity, as the Administrator sits within a shared services function of the business which provides you an opportunity to work with all areas of the business in an environment where every contribution is respected, and every perspective is heard.

How You'll Help Us Build a Confident Future (Key Responsibilities)

Supporting the Complaints team with administrative tasks Complete weekly reporting Oversee the Subject Access Request (SAR) process Develop relationships across all functions within the business

What You Need to Succeed (Required Qualifications)

Prior employment in Administrative roles Strong numerical and analysis skills Good communication, and organizational skills Competent with MS Office Flexible approach & attitude Able to use own initiative and work well under pressure, prioritizing workload and tasks Excellent telephone manner Educated to at least GCSE level in both Math & English Happy to commit to a Fixed Term Contract (12 Months) Able and willing to work 1 day a week in the Brighton Office, 4 days from home (5 in total - Monday to Friday)

Preferred:

Financial Services experience Previously worked in a regulated sector

Benefits We Offer

MetLife UK offers a range of benefits to deliver value to our employees and their families, supporting their health, wellbeing and financial security. Our flexible benefits offering provides freedom, choice, and flexibility in the way that you receive your benefits to better suit your lifestyle, meet some of your practical needs, and provide advantages in terms of tax and National Insurance savings. Our core benefits include 9% employer pension contributions with up to 4% matching available, comprehensive private medical insurance, income protection insurance, and life insurance. We offer a host of additional benefits that you can choose to buy including critical illness/dental/travel/gadget insurance, annual leave buy/sell, partner life insurance and more. All employees receive a 20 benefits allowance per month to spend on any additional benefits they select.

About MetLife

Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces(TM) for 2024, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible. Join us!