Job Description

Are you someone with strong organisation and communication skills, with a passion for delivering excellent customer service? If so, then this role could be perfect for you.


First Mile is London's premier recycling service, continuing to be the only BCORP Certified waste management company in London. We collect over 25 different streams of waste from over 30,000 customers and ensure that everything we collect gets recycled in some way. As a company, we are re-shaping how recycling is carried out and believe in a world where nothing should be sent to landfill.

Description

We are currently looking for an Operations Support Executive to join our PM team in North Acton, London, to help support our drivers and ensure the morning rounds are running smoothly and efficiently.


Strong administration and communication skills are an essential for this role, as well as an ability to build good relationships with both the drivers and other departments in the company who you will be working with.

The Job

Salary - A starting salary of 33,750 with the opportunity to earn up to 37,000 as you progress through the ladder for the role


Shift Pattern:


This is a night shift role operating on a 4 days on, 2 days off continuous rota. Each shift is 10 hours long. There is one shift pattern for this role which has the set start times below:


- 2 days working 18:00 - 04:00

2 days working 20:00-06:00

Key Responsibilities:

Directly reporting to Ops Supervisors on duty Supporting dispatch and admin tasks Responsible for relating any issues from drivers regarding trucks/drivers Sending daily updates to OPS team with events of the shift Insuring follow-up between shifts amongst all Support Executives and Ops Supervisors Administration Allocating new customers to existing rounds Allocating extras and missed collections throughout the day or night Communicating with drivers to solve issues on the rounds (Recoveries / Customer related issues) Keeping an accurate log of all issues reported by drivers on the rounds to be communicated to the customer service department Escalating complaints to OPS Service specialist or relevant Account Managers Data entry - Keeping an accurate log of drivers and vehicles sent out - at start and end of their shifts Support Transport Specialist with dispatching drivers efficiently (dispatching drivers with the correct vehicle - checking on service issues if required by a specialist) Dispatching drivers alone on weekends Supporting Service Specialists and Ops Liaisons on investigations into customer issues

Requirements

Outstanding communication and administration skills Strong written and spoken English Language skills Proactivity in finding solutions to any issues which are raised Ability to build good relationships Strong knowledge of Microsoft Office, including Word and Excel Ability to stay calm and work effectively under pressure

Benefits

Competitive Salary 25 days annual leave plus bank holidays, plus 1 additional day for each complete year of service up to 5 days 60 a month welfare allowance to spend on whatever you like Access to free financial advice and retail discounts * Company pension scheme