Job Description

Charity:

Concordia

Location:

Portslade Office

Role Type:

Fixed Term Contract until July 2026, Part Time, 21 hours per week (Wednesday to Friday)

Salary:

27,694 pro rata

Working Hours:

21 hours per week, Wednesday - Friday.

Benefits include:

25 Days holiday (pro rata)

Flexible working

Fruit, Tea & Coffee

Social activities

Free onsite parking

Pension

We are seeking an organised and proactive operations support team member to join the worker welfare team, to act as the first point of contact for seasonal workers, growers, and Concordia recruiters. You will deliver excellent customer service, support seasonal labour operations, mediate issues, handle enquiries and complaints, and ensure safeguarding and compliance processes are followed.

Who are Concordia?

Our vision is a world of

peace

,

prosperity

and

opportunity

Concordia exists to promote and build international peace and equality. We do this through cross cultural work and volunteer placements.

Between 1943-2024, Concordia supported an estimated three-quarters of a million people to take part in activities and projects that support communities both in the UK and across the globe. Whether bringing people from overseas to the UK, or sending UK citizens abroad, we aim to provide life-changing opportunities.

Today, we continue to place international workers on UK farms to carry out a range of seasonal work, as well as helping to bring in harvests and feed the nation while enabling prosperity for the communities of workers back home. We also facilitate volunteer placements, for individuals and groups, specialising in international and cross-cultural exchange.

Our Values:

Kind

Our focus is on the

wellbeing

of everyone who participates in our programmes so they have a positive, fair and rewarding experience. We ensure a high degree of attention to detail for every person who takes part and their individual needs.

Courageous

We are courageous and

stand up for individuals

, making sure everyone benefits from our programmes. We engage constructively with governments and other key stakeholders to ensure our programmes are robust and ethical.

Impact

We empower individuals from diverse backgrounds, which in turn

supports communities

locally and internationally. Our initiatives focus on individual impact, creating a ripple effect of positive change that carries across the world.

In the role of Operations Support - Seasonal Worker Welfare you'll:

Serve as the first point of contact for seasonal worker enquiries and complaints Mediate issues between farms and seasonal workers, ensuring fair outcomes Administer insurance and medical claims, disciplinary processes, and safeguarding concerns Support growers, Concordia recruiters, and seasonal workers throughout recruitment and seasonal placements Maintain accurate records using CRM systems and provide high-quality administration support

Is this the role for you?

We're looking for a candidate with experience in customer service, administration, or operations support. You'll bring strong communication and interpersonal skills, including conflict resolution, the ability to manage multiple tasks in a busy environment, and confidence working with diverse groups.

Experience with CRM systems and Microsoft Office is essential, and knowledge of safeguarding, compliance, disciplinary procedures, or seasonal labour operations is highly desirable.

So, are you the candidate we are looking for?

How to Apply:

Send cover letter stating how you meet the person specification criteria (no more than 2 A4 pages) and a CV to concordiahr@omnygroup.co.uk

Closing date for applications:

17.00 on Friday 21st November 2025

Due to the high volume of applications, only shortlisted candidates will be contacted. If you have not heard from us by 5th December 2025, please assume that your application has not been successful on this occasion.

Job Types: Part-time, Fixed term contract
Contract length: 6 months

Expected hours: 21 per week

Benefits:

Company pension Free parking On-site parking
Application question(s):

As this role is office based, are you within a commutable distance to the Portslade office?
Work Location: In person