Job Description

Operations Support Supervisor

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Job description

About the Role

As an Operation Support Supervisor, you will support Team Managers in the supervision and coordination of refuse, recycling, commercial waste and crews. Your work will help ensure our services are delivered safely, efficiently and to the highest standards.

You will spend time both in the depot and out on routes, supporting crews, monitoring performance, handling complaints, delivering training and helping maintain a strong, positive safety culture.

This is a varied and hands-on role, ideal for someone who enjoys working with people, solving problems and making a real difference to the local environment.

What You'll Be Doing

Supporting the daily delivery of refuse, recycling and street cleansing services Supervising and monitoring frontline crews, including site visits and safety checks Providing training (e.g., manual handling, bin lift operation) Driving LGV refuse vehicles where needed to support operational delivery Managing recruitment and induction for drivers and loaders Handling operational data, staff records and performance monitoring Working with the Fleet team to ensure vehicles and equipment are available Helping resolve complaints and ensuring learning is captured Supporting people-related processes such as absence, probation and HR documentation Ordering and managing stock such as PPE and trade waste bins

Who We're Looking For

You will be:
A strong team player with excellent communication skills Able to stay calm under pressure and manage multiple priorities Confident, assertive and capable of leading frontline teams Safety-focused, proactive and committed to excellent customer service Comfortable working with IT systems and operational software Willing to work flexibly, including occasional weekend cover

Essential:

Class C Driving Licence (LGV), experience of frontline waste or similar operational services, and experience supervising staff.

Where You'll Work

You will be based at our

Waterbeach Depot

, with occasional travel to Cambourne. Working hours will be staggered to support service needs, and weekend work may be required.

Why Join Us?

Working in Shared Waste means being part of a service that genuinely impacts the community every day. You will enjoy:
Supportive and collaborative teams Training and development opportunities A dynamic and varied working environment The chance to contribute to cleaner, greener, more sustainable communities

For more information, please speak to Kristian Edwards (Kristian.Edwards@scambs.gov.uk).

South Cambridgeshire District Council is a four-day week employer. We expect our colleagues to get 100% of their work done, in around 85% of their contracted hours, for 100% of their pay. All Council staff will be able to opt-in to this way of working under a Productivity Policy. We are a four-day week employer as it helps us attract and keep talented colleagues and improves services by reducing our reliance on costly agency workers. It also supports improved health and wellbeing.

Closing Date: 9am 27 January 2026

Interview Date: To be confirmed