Job Description

Job Category: Human Resources
:
Our Business Support teams deliver the vital services to ensure the continued success of our business divisions. These services include HR, Finance, Procurement, Marketing, Legal and Commercial, Estates and Facilities, Core Technology, Corporate Security, IT, and Fleet. Every person in every team is contributing the lasting impact our Team makes. Help build and keep the nation's critical infrastructure connected and protected 24/7.
Reporting to the Senior Product Owner, you'll be hands-on with analysis, troubleshooting, testing, and continuous improvements. You'll also coach colleagues, simplify processes, and provide first-line support to keep our HR systems running smoothly. This is a great opportunity for someone who enjoys working at the intersection of HR and technology - making systems work better for people.
This is a hybrid working role with a requirement to be in our Warwick HQ 1 day per month.
What you'll do:

• Provide first-line support for HR system queries via the helpdesk, ensuring timely resolution and excellent user experience.
• Investigate, troubleshoot, and resolve system issues, collaborating with relevant teams to implement effective solutions.
• Support testing and updates across all Oracle HCM modules, including patch releases and new functionalities, ensuring processes continue to function effectively.
• Create, maintain, and deliver training materials and user guides, empowering HR colleagues to use the system efficiently and independently.
• Contribute to continuous improvement projects, suggesting enhancements to system functionality and user experience.
• Assist with change management initiatives, including adoption of new processes, system updates, and data management.
• Support the preparation of reports and data uploads, ensuring accurate and efficient handling of HR system data.

Who you are:
You're an experienced HR Systems professional with a solid background in Oracle HCM. Analytical and detail-oriented, you enjoy problem-solving and explaining technical issues in a clear, approachable way.
Key Requirements:

• Hands-on experience with Oracle Cloud Applications (HCM / Fusion HCM / HR modules).
• Skilled in writing and managing test scripts, UAT, and reporting outcomes.
• Able to create and run reports in Oracle HCM.
• Experience providing 1st line system support.
• Confident using MS Office, particularly Excel at an intermediate/advanced level.
• Excellent communication skills, both written and verbal.
• Strong analytical mindset with the ability to diagnose and resolve system issues.

What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:

• 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
• Company pension scheme
• A range of family friendly policies
• Occupational health support and wellbeing Portal
• Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:
We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
#LI-Hybrid
#TJ-Hybrid
About Us:
About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You'll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
We are guided by our values and behaviours:
Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussed

Skills Required