Job Description

Order Fulfilment Coordinator - Burnley HQ

Panaz Group

, a global leader in luxury textiles and innovative fabric design, is seeking an

Order Fulfilment Coordinator

. Based at our Burnley headquarters, you'll play a pivotal role in ensuring customer orders are processed and delivered seamlessly--from initial placement to final delivery.


This is a fantastic opportunity to collaborate with our supply chain and logistics teams and support operations across the UK and international markets, all while growing your career in a dynamic and supportive environment.

Apply now

: careers.panazcareers.com

What We Offer

Careers in Logistics, Order Fulfilment & Customer Service come with a range of benefits:

Starting Salary

: 25,000 per year, with annual reviews every June

Quarterly Bonus

: 500-2,000 based on team performance

Flexible Hours

: 37.5 hours per week

33 Days Holiday

: Including bank holidays

Training & Development

: Ongoing learning and career progression

Team Events

: Regular socials and celebrations

Christmas Closure

: Time off from Christmas Eve through New Year's Day

Company Sick Pay

: Up to 4 weeks (after 1 year's service) ?

Gym Discounts

: Corporate rates at local gyms

Sustainability & Volunteering

: Get involved with the Ribble Valley Trust and The Bee Centre

Inclusive HQ

: Fully accessible facilities

Key Responsibilities

Monitor and manage order changes using Date Change Reports, ensuring timely communication across teams. Coordinate with suppliers, couriers, and warehouse teams to ensure prompt deliveries Oversee consignment stock movements within the warehouse Collaborate with the warehouse and Customer Experience teams to resolve undelivered orders Track uncollected customer collections and provide timely updates Support the Stock and Planning Manager with print scheduling and capacity planning

What We're Looking For

Essential Skills & Experience

Proven experience in order fulfilment, sales order processing, or operational administration Strong organisational skills and attention to detail Excellent written and verbal communication Proactive problem-solver who thrives under pressure Proficient in ERP/order management systems and Microsoft Excel Analytical mindset with the ability to turn data into actionable insights Comfortable working cross-functionally and hands on with warehouse, sales, and logistics teams

Personal Qualities

Customer-focused with a passion for service excellence Collaborative and team-oriented Adaptable, proactive, and able to manage multiple priorities Solutions-driven with a continuous improvement mindset

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