Job Description

Life Fitness / Hammer Strength has been inspiring the world to work out for more than 55 years. The company manufactures and sells strength and cardiovascular equipment through its iconic Life Fitness and Hammer Strength brands. For more information, visit www.lifefitness.com.

LIFE AT LIFE

You'll be working in an inspirational and innovative environment where we challenge ourselves to achieve ambitious goals, with the ultimate aim to inspire the world to work out. Underpinned by our valued behaviours, we pride ourselves on our dynamic and supportive team culture, competitive compensation, and a great work atmosphere! Join our team - helping us inspire healthier lives together!

JOB OVERVIEW

The Order Fulfilment team is key to enabling a best in class customer experience and is responsible for the successful delivery and installation of products at our customer sites.

As an Order Fulfilment Executive, you will partner with your allocated account managers to provide exceptional service to our customers, making sure stakeholders are communicated with effectively throughout order management process.

You will be responsible for the successful management of multiple orders from sale through to delivery and product installation at the customer site. So, it is essential that you can remain calm under pressure and be able to demonstrate an organised and methodical approach to get things done.

As a self-motivated team member, you will be customer focused, highly organised and enjoy working in a busy environment. This is a varied role, so the ability to multitask, demonstrate initiative and think on your feet is key.

Specific accountabilities

Processing sales orders in accordance with company procedures Regular communication with the customer and the account manager throughout the order journey to enable you to manage any issues or concerns. Liaise with demand planning team to ensure stock is available to meet customer delivery dates Work with the scheduler to ensure relevant paperwork and information regarding deliveries is processed to allow a smooth delivery for the customer Invoicing of sales orders on completion of the installation Completion of customer satisfaction survey

SKILLS & ABILITIES

Good interpersonal and verbal communication skills, with the ability to deal with people at all levels Ability to take responsibility and be accountable for own areas Flexible (in both attitude and hours) as is required by the demands of the business Exceptional organisation skills can multi task and have the ability to prioritise from the deadlines set Ability to react quickly in an ever-changing and demanding environment Good standard of literacy, numeracy and IT skills Previous order processing or sales support experience desirable This person must be both a logical thinker with high attention to detail

BENEFITS

Full product training & onboarding Private Medical Insurance Income protection Life Assurance Pension - increasing with length of service Quarterly & Annual Awards

ADDITIONAL COMMENTS

You'll be working in an inspirational and active environment empowering everyone to work-out, but also work hard to push themselves to achieve ambitious goals. We offer a challenging position in a dynamic and supportive environment, competitive compensation, and a great work atmosphere!

Job Types: Full-time, Permanent

Pay: From 26,500.00 per year

Benefits:

Casual dress Company pension Employee discount Free parking Health & wellbeing programme Life insurance On-site gym On-site parking Paid volunteer time Private medical insurance Referral programme Work from home
Schedule:

Monday to Friday
Work Location: In person