Job Description

Location: Manchester

Type: Permanent

Salary: 25,000 - 28,000 Per Annum (depending on experience + Bens + Hybrid )
Customer Service Agent - Salesforce

Location: Cheshire - Hybrid opportunity

Salary to 28K + Bens



We are working with a very busy and growing FMCG beverage company who are looking to bring an experienced Customer Service Agent to the business.



The role will be two-fold, supporting the sales team of 4 making sure they are updating the SalesForce system in terms of all that's needed to keep record straight. The second of which is outbound calls to their customers making sure they are happy, have what they need and provide first class customer service (all info again to be updated on the SalesForce CRM)



The role will be hybrid twice a week with 3 days in a Chester based office and although working initially with a small team growth is key in 2025







MUST-HAVE EXPERIENCE TO BE CONSIDERED:



Previous and recent experience in an in-house telephone-based customer service role making "outbound calls"

Have first class communication skills (written and verbal)

Worked with the Salesforce CRM of a similar CRM

Attention to detail

Solid IT skills in MS Office and Salesforce

Commutable to Chester town centre and eligible to work in the UK



"We will endeavour to contact you within 48 hours of receiving your CV, however due to the nature of our business this may be delayed due to meetings, holidays and offsite visits. If you have not had a response within 7 days then please assume that your application has been unsuccessful, due to high volume response unfortunately we are unable to reply to all applicants."



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