Job Description

Are you a confident communicator with a passion for delivering exceptional customer experiences? Join our dynamic Growth Team as an

Outbound Telesales Agent

, where you'll connect with existing customers, uncover their needs, and provide tailored solutions that add real value.


This is your chance to make a measurable impact by driving customer retention, upselling, and cross-selling in a fast-paced, rewarding environment.

Salary

- 25,000 per annum (fixed) plus uncapped 5000 OTC

Location

- Hull, Carr Lane, 2 days office based minimum

Advert Closing Date

- 4th December 2025

We may close the advert early if we receive strong interest, so don't wait!

Interview Dates

- To be confirmed after advert closing date

What You'll Be Doing

Make outbound calls to existing customers to review accounts and identify opportunities. Recommend upgrades, additional services, and solutions to enhance satisfaction and loyalty. Communicate product features and benefits clearly and persuasively. Build strong relationships through positive, solution-focused conversations. Achieve and exceed sales targets, KPIs, and quality standards. Handle objections confidently using value-based selling techniques. Maintain accurate records in the CRM system for seamless follow-up. Collaborate with internal teams to ensure smooth order processing and issue resolution. Comply with all company policies and industry regulations.

What We're Looking For

Previous experience in telesales, outbound calling, or similar sales/customer service roles (telecoms experience preferred). Proven track record of hitting sales targets and delivering outstanding customer service. Strong technical aptitude and ability to explain product features clearly. IT literate with solid Microsoft Word and Excel skills. Industry experience in IT, utilities, or service provision is an advantage.

Perks and Benefits:

28 days holidays plus bank holidays Excellent Pension Scheme with generous employer contributions Volunteering days Life Assurance and Income Protection Corporate Discount schemes We support hybrid and remote working A variety of health, wellbeing and lifestyle benefits to choose from

About Us

KCOM goes beyond broadband--for us it's about community, innovation, and commitment. Since 1904, we've been integral to Hull and East Yorkshire, delivering award-winning broadband services and being at the heart of our region. Join us in expanding our full-fibre network and connect more homes and businesses.


At KCOM, collaboration fuels our innovation, driving us to be the best and keep our customers seamlessly connected. We empower our customers to thrive in the digital age, and we're passionate about making a real difference in their lives.

Why Work with Us

The Power is all Yours


At KCOM, our dedication to our people mirrors our commitment to our customers. Immerse yourself in a workplace that values you as an individual, offering family-friendly policies and adaptable working arrangements.


Engage with us through employee forums, enjoy a wide range of on-site facilities, and a suite of services supporting colleagues from diverse backgrounds. Benefit from an employee assistance program, occupational health support, a variety of online wellbeing tools as well as our personal development learning platform.


Values are not just words for us - they are the foundation of our dynamic workplace. Grow with us, seize opportunities to progress, and unleash your potential in an environment designed to nurture your professional development.

Equal Opportunity Employer

We champion inclusivity for all, celebrating diversity through forums and DEI events. Join KCOM and thrive in a culture that values and nurtures your potential.


We are signed up to the Armed Forces Covenant and Disability Confident Scheme and we support local schools and colleges with mock interviews and careers advice.

No agency applications will be accepted at this time.