Job Description

Holborn - London, Leicester Square - London


Commercial

#

R0008591
Permanent Employee (Regular)

Accepting applications until:

---------------------------------


28 June 2025

-------------------

Your Role: Outdoor Campaign Preparation Executive

The Commercial Outdoor Operations team is at the heart of the Outdoor business and our priority is to deliver excellent standards of service that meet & exceed our customer's expectations. Our aim is to ensure the customer experience is at the forefront of everyone's mind and we are always focused on driving improvements to give our customers the best service possible.

An Outdoor Campaign Preparation Exec plays a key role in delivering customer support to both external customers and internal partners, ensuring high levels of customer satisfaction. This role focuses on efficiently assigning and producing customer campaigns, ensuring they are processed promptly, accurately, and to a high standard. As an Outdoor Campaign Preparation Exec, you will manage the allocation and printing of campaigns for clients and are responsible for gathering all information required for successful campaign delivery. It is vital you have strong attention to detail and passion for getting things finished.

Key Responsibilities

Collaboration

Provide timely and accurate information to support the national and local sales teams in client discussions. Maintain professional and effective communication with customers and all stakeholders. Work closely with Commercial Operations, Finance, and Fulfilment teams to ensure customers receive accurate campaign information and any issues are swiftly resolved. Contribute to the implementation and improvement of initiatives within Commercial Operations.

Customer Support & Relationship Management

Respond to customer inquiries and requests promptly, ensuring thorough and efficient resolutions. Develop strong relationships with customers and take a proactive approach in understanding their needs. Provide inventory availability details for campaign bookings to sales teams and customers. Accurately allocate designs and customer information into internal systems. Ensure all bookings are processed accurately, meeting customer requirements, and provide comprehensive booking documentation for campaign fulfilment. Deliver post-campaign analysis to review and enhance campaign performance.

Data & Process Management

Respond to all customer and commercial emails within 4 hours. Ensure 95%+ of compliant campaigns are delivered as planned by meeting Print and Delta deadlines. Review and approve customer copies following Copy Approval guidelines, ensuring correct assignment for print. Proactively follow up with customers and commercial teams on artwork submissions and late artwork. Collaborate with Fulfilment teams and print partners to resolve any posting issues. Office attendance: A minimum of three days per week is required. Specific office days may be determined based on business needs and team collaboration requirements. While this role follows standard working hours, flexibility may be required during campaign preparation and print deadlines.

What You'll Love About This Role

Think Big

: There is a lot of variety in the role which means every day there is an opportunity to learn something new

Own it

: Seeing live campaigns provides a real sense of pride

Keep it Simple

: Keep focussed on the end goal and get things done

Better Together

: Collaborate with Commercial sales to drive commercial success

What Success Looks Like

In the first few months, you will have:Developed a comprehensive understanding of campaign fulfilment systems. Gained clarity on the campaign delivery cycle, from planning and booking to execution. Acquired in-depth knowledge of our products and inventory. Demonstrated confidence in managing customer calls and emails (internal & external). Contributed to a culture of collaboration, cohesion, and continuous improvement to drive team success.

What you will need

The ideal candidate will be proactive and willing to develop and implement innovative solutions, capable of the following:Excellent interpersonal and organisational skills with a proactive attitude Solutions driven, accuracy and attention to detail with willingness to "get the job done" Can work under pressure and to tight time scales Excellent communication skills and confident dealing with people Able to learn new systems quickly Computer literate and proficient in Microsoft office applications Flexible and adaptable to work in a fast paced, changing environment Working with minimal direction Ability to Work collaboratively with colleagues to achieve goals Customer focused with great customer service skills #####

Creating a place we all belong at Global

Just like our media and entertainment platforms are for everyone, so are our workplaces. We know that we can't possibly serve our diverse audiences without first nurturing and celebrating it in our people and that's why we work hard to create an inclusive culture for everyone. We believe that diversity will set us apart, so no matter what you look like, where you come from or what your favourite radio station is, we want to hear from you.

We will always seek to make appropriate adjustments to the recruitment process and workplace to be fully inclusive to people with different needs and working styles. If you require us to make any reasonable adjustments for you or to disclose a condition, please email recruitment@global.com###

We are Global

At Global, we think big, work hard, and never stand still. We're the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission? To make everyone's day brighter--whether it's our Globallers, our audiences, our partners, or the communities we touch. From creating shows to making headlines, brightening everyone's day is at the heart of everything we do.###

Perks & Rewards

We offer inclusive perks and rewards, so you can get the best out of Global.####

Lifestyle

A little extra, for the moments that matter. 25 days holiday with an extra day off to celebrate your Global anniversary, free mortgage advice, purchase up to 5 days additional holiday, enhanced family leave, accessibility leave, and much more.####

Health

Put your health first with free Headspace membership for you and a loved one, access to a 24/7 virtual GP, nutrition coach, healthcare, and dental discounts.####

Financial

Protection in the important moments. Long sickness insurance, 4x salary protection, cashback benefits, discounted gym memberships, pension, discounted travel insurance, and much more.###

How we hire

Got your eye on a role?#####

Submit application

If one of our roles has caught your eye, the first step is to submit your application. You'll be asked for a CV, and sometimes a cover letter too. We love nothing more than seeing what you're passionate about, so portfolios, videos and demos are always a great addition at this stage.
#####

The process

If we think you're a great fit, one of our team will get in touch for a chat. This will usually be an informal call, where we get to know each other a little better. After this, you'll go into a first stage interview with the hiring team.#####

Interview and meet the team

This is where you'll meet your potential manager, and some of your teammates. Sometimes these interviews include a task to complete ahead of time, which you'll run through in the session. Aside from the task, it's a good idea to look through our values and see how they align with your own. We also love questions -- so don't forget to use this as an opportunity to interview us too.#####

What's next?

After all interviews are completed, we'll get back to you as quickly as possible. This is usually within a few weeks of applying, and slightly longer for busier roles. If our stars align, our recruitment team will be in touch with the good news! They'll talk you through the next steps, like signing your contract and the onboarding process. If you're not successful this time round, it's likely that you'd be great for another position so we would love to keep in touch!