Job Description

The Ear, Nose and Throat Department at the Freeman Hospital has a permanent, full-time vacancy for a reliable, motivated, conscientious, patient-centred Outpatient Clerk Receptionist. The Department provides a comprehensive range of emergency and non-emergency services for both children and adults, including general ENT services, Casualty clinics, Audiology, Speech and Language Therapy, and Head and Neck Tumour Group.

• Interview Date Friday 09 May 2025
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE
Main duties of the job
The role involves greeting and checking in/out patients, fielding enquiries in person and over the telephone, making appointments, updating patient records, and preparation of paperwork both for, and after clinic.
You should be able to integrate well with the existing team, be flexible in supporting the functions of the Department and have a genuine desire to contribute to providing a quality service for patients.
About us
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
o Freeman Hospitalo Royal Victoria Infirmary (RVI)o Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)o Newcastle Dental Hospitalo Newcastle Fertility Centreo Northern Centre for Cancer Care, North Cumbriao Northern Genetics Serviceo Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Date posted
24 April 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
xc2xa324,169 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
317-2025-17-02-DR
Job locations
Freeman Hospital
317 01 Freeman Hospital
NE7 7DN
Job description
Job responsibilities

• To provide an effective and efficient out-patient reception and administrative service across the organisation ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. Job description
Job responsibilities

• To provide an effective and efficient out-patient reception and administrative service across the organisation ensuring that a high quality of customer care is delivered
• To continue to develop and maintain competencies in all areas of work

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person Specification
Qualifications & Education
Essential

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Knowledge & Experience
Essential

• Maintain and improve knowledge, skills and competence to ensure high standard of outpatients service
• Required to undertake training in all aspects of the outpatients functions including IT systems, outpatients processes and information governance, either during probationary period or as defined

Desirable

• Previous reception/clerical experience
• Previous customer care experience

Skills & Abilities
Essential

• Good literacy and numeracy skills
• Ability to work effectively as part of the multi-disciplinary team
• IT skills in windows based applications
• Responsible for own development, identifying training needs, setting personal objectives and attending appropriate training as agreed by line manager

Person Specification
Qualifications & Education
Essential

• NVQ Level 2 in appropriate subject (or on pathway) or equivalent qualification / experience

Knowledge & Experience
Essential

• Maintain and improve knowledge, skills and competence to ensure high standard of outpatients service
• Required to undertake training in all aspects of the outpatients functions including IT systems, outpatients processes and information governance, either during probationary period or as defined

Desirable

• Previous reception/clerical experience
• Previous customer care experience

Skills & Abilities
Essential

• Good literacy and numeracy skills
• Ability to work effectively as part of the multi-disciplinary team
• IT skills in windows based applications
• Responsible for own development, identifying training needs, setting personal objectives and attending appropriate training as agreed by line manager